4. THE FOUR DIMENSIONS OF SERVICE MANAGEMENT

Question 1

Cloud computing

Answer 1

A model for enabling on-demand network access to a shared pool of configurable computing resources that can be rapidly provided with minimal management effort or provider interaction.

Question 2

Value stream

Answer 2

A series of steps an organization undertakes to create and deliver products and services to consumers.

Question 3

Process

Answer 3

A series of steps an organization undertakes to create and deliver products and services to consumers.

Question 4

PESTLE

Answer 4

political, economic, social, technological, legal, and environmental factors that constrain or influence how a service provider operates