4 - Reservations

Question 1

Types of Guaranteed Reservations

Answer 1

1. Prepayment (fullpayment before arrival)
2. Payment card (provide cc details)
3. Advanced deposit (pay amount enough for 1 night)
4. Voucher (prepaid to travel agent)
5. Company ( company will pay if noshow)

Question 2

non guaranteed reservation

Answer 2

hold room till cancellation hour,( 4/6pm)

if arrive after cancellation hour, hotel will accommodate if there is room availability

Question 3

Non Affiliated CRS

Answer 3

connect independent or nonchain hotels,
accept hotels with certain quality and in an area
Examples : The leading hotels of the world, Preffered hotels & Resorts, Distinguished hotels

Question 4

Cluster reservation office

Answer 4

only serve one specific area, guest will be transferred to cro if call hotel. May operate remotely or centrally.

to reduce staff and cut cost

Question 5

Overbooking

Answer 5

accept booking slightly above capacity,

Aim to help hotel achieve 100% occupancy by hedging against guests who cancel or noshow.

Question 6

What is in the reservation record

Answer 6

guest name, address, email, contact no, company name address, arrival time date, number of nights, number of ppl, details of caller, reservation type

Question 7

misunderstanding due to industry jargon

Answer 7

1. double room vs double bed in a room
2. connecting room vs adjacent room
3. confirmed reservations seen as guaranteed reservatoins