4. Human Resources Flashcards
4.1 Key terms - organisational structure
An organisational structure is the way a business arranges itself to carry out its activities.
4.1 Key terms - organisational chart
An organisational chart is a plan showing the roles of, and relationships between, all the employees in a business.
4.1 Key terms - line manager
A line manager is an employee’s immediate superior or boss.
4.1 Key terms - authority
Authority is the power to control others and to make decisions.
4.1 Key terms - span of control
The span of control is the number of employees managed directly by another employee.
4.1 Key terms - levels of hierarchy
Levels of hierarchy are the layers of authority within a business.
4.1 Key terms - chain of command
The chain of command is the line of authority within a business along which communication passes.
4.1 Key terms - delayering
Delayering is the removal of one or more levels of hierarchy from a business’s organisational structure.
4.1 Key terms - delegation
Delegation is the passing down of authority to more junior employees.
4.1 Key terms - communication
Communication is the exchange of information between two or more people.
4.1 Key terms - decentralisation
Decentralisation allows employees working in all areas of the business to take decisions.
4.1 Key terms - centralisation
Centralisation occurs when a small number of senior managers in a business take all the important decisions.
4.2 Key terms - Diversification
Diversification occurs when a business starts selling new products in new markets.
4.2 Key terms - retention
Retention is the proportion of a business’s workforce who remain with the business over a period of time, usually one year.
4.2 Key terms - recruitment
Recruitment is the process of finding and appointing new employees.