3f Quality strategies Flashcards
1
Q
Quality control
A
Inspection at various stages of the production process to ensure products meet designated standards and unsatisfactory products are discarded.
2
Q
Quality assurance
A
A business achieving a certified standard of quality in its production after an independent body assesses its operation system.
3
Q
Total quality management
A
A holistic approach where all employees are committed to continuously improving a business’s operations system to enhance the quality for customers.
