3.5.3 Human resources

Question 1

Why may employee attendance be low?

Answer 1

-Lack of growth and opportunities.
- Employees feel devalued and unrecognised.
- Stress form lack of work/life balance.

Question 2

What is the labour productivity calculation?

Answer 2

total output/ no. of workers

Question 3

Why may a business become less competitive due to poor labour productivity?

Answer 3

• Competitors may increase their productivity.
• Competitors may bring out a better product.

Question 4

How to calculate labour turnover?

Answer 4

(Number of employees leaving/ average number of employees) x 100

Question 5

How to calculate labour retention?

Answer 5

(Number of staff staying over a period of time/ the amount of staff at the beginning of the period) x100

Question 6

What are some causes of absenteeism?

Answer 6

• illness
• low morale
• poor working conditions
• stress

Question 7

What is the absenteeism calculation?

Answer 7

(number of working days lost due to absence/ total days worked) x100

Question 8

How can a business reduce absenteeism?

Answer 8

• Introduce more flexible working
• Ensure jobs are interesting
• Improve working conditions
• Improve employee employer relations.

Question 9

What is the hard and soft approach?

Answer 9

Hard- treating staff as a cost
Soft- treating staff as an asset