3.5 Business Systems Flashcards
1
Q
MIS
A
- Management Information System
- Used to collect, store, analyses and present data for an organistation
- Used for decision making and general data analysis
- Highlight areas of improvement and generates sales forecasts
2
Q
MIS Benefits
A
- Decision making
- Backups
- Powerful analysis
- Integrated system
3
Q
MIS Limitations
A
- Cost and installation
- Requires accurate data
- Employees need training for the software
4
Q
CRM
A
- Customer Relationship Management
- Used to improve relationship between an organisation and its customers
- Increases customer loyalty and customer base
5
Q
SOP
A
- Standard Operating Procedures
- Step by step guide of how to carry out a business routine
- To abide legal requirements and meet company standards
6
Q
SOP Benefits
A
- Ensures consistency
- Fewer Errors
- Meets Legal Requirements
7
Q
SOP Limitations
A
- Lot of time may be spent on creating the paperwork instead of the actual job
- Legal Updates may change the SOP
8
Q
Help Desk
A
- Provides real time support
- Technicians will communicate to the user and solve their issue whilst following a service level agreement
9
Q
Help Desk Benefits
A
- Keeping tracking of issues and records of the problem
- Audit Logs
- Communication
10
Q
Help Desk Limitations
A
- Cost
- Availability issues
- Staff must follow a formal structure which takes time
- Technicians need technical expertise
