3.4 Decision making to improve operational performance. Flashcards

1
Q

Define operational objectives& name 3?

A

Operational objectives are targets set for production.

Quality
Costs
Flexibility
Efficiency
Innovation
Environment
Speed of response
Dependability
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2
Q

What is added value?

A

ADDED VALUE=SALES REVENUE-COST OF BOUGHT IN GOODS OR SERVICES

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3
Q

Name 3 Internal influences on operational objectives?

A

Nature of product
Availability of resources
Other departments
Overall objectives

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4
Q

Name 3 external influences of operational objectives?

A
Competitors performance
Market conditions
Demand for product
Changing customer needs
New technology
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5
Q

5 common methods of production

A

Job production-

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