3.3 - Operations Flashcards

1
Q

What are the operations management?

A

The department responsible for the transformation of inputs into outputs

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2
Q

What is job production?

A

Where one off tailor - made products are made from start to finish

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3
Q

What is flow production?

A

The continuous movement of items through the production process

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4
Q

What is specialisation?

A

Where work is divided into separate tasks or jobs that allow workers to become skilled at what they do

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5
Q

What is division of labour?

A

Breaking a job down into small, repetitive tasks that can be done quickly by workers or machines specialised in this one task

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6
Q

What are the positives of job production?

A
Better quality 
Specialised 
Unique 
Tailor made
Premium pricing
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7
Q

What are the negatives of job production?

A

Time consuming

Less flexible

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8
Q

What are the positives of flow production?

A
Running costs are cheaper than wages or salaries 
More time efficient
Increase in volume of production 
Less mistakes 
Reliable
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9
Q

What are the negatives of flow production?

A

Dependent on others to finish efficiently
Quality may not be good
Demotivating

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10
Q

What is efficiency?

A

Efficiency is about creating maximum output with minimum inputs and therefore producing at the lowest unit cost
Businesses usually want to increase efficiency as it means that they can reduce their unit costs

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11
Q

What is a supply chain?

A

A supply chain is the sequence of processes involved in converting raw materials into a final product and then distributing it to customers

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12
Q

What is procurement?

A

Procurement is the purchasing of goods and services

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13
Q

What is stock control?

A

Stock control is used by businesses to decide how much stock to keep, and when to re-order stock

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14
Q

What is JIC?

A

A method of stock control that keeps a larger amount of stock just in case it is needed
Businesses like Amazon will keep more stock of popular items just in case as they don’t want to run out of stock

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15
Q

What is JIT?

A

It can be used by a business to make sure the supply chain is efficient and reliable

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16
Q

Disadvantages of JIT

A

May be unable to meet sudden increases in demand, this is because they don’t have a buffer stock
Ordering in smaller quantities means missing out on bulk buying discounts
Failure of stock to arrive on time leads to dissatisfied customers

17
Q

Advantages of JIT

A

Improves efficiency
Reduced costs of storage
Fresher, more up to date products

18
Q

Advantages of JIC

A

If there is an unexpected spike in demand, then a business’ buffer stock of finished products will be able to cope with it

19
Q

Disadvantages of JIC

A

Businesses may end up holding lots of stuff in huge warehouse

Warehouses and logistics to organise stock are both costly. This can increase the costs of a firm and therefore have a potentially negative effect in profits.

20
Q

What is labour intensive?

A

Work is predominantly completed by employees

21
Q

What is capital intensive?

A

Work is predominantly completed by machines

22
Q

What is cell production?

A

Way of dividing the process into series

23
Q

What is the definition of quality?

A

A quality product is one that meets customer requirements

24
Q

What is the importance of quality for businesses?

A

Uphold reputation
Reinforce brand image
Retain customer loyalty
Premium pricing

25
Q

What is quality management?

A

Controlling activities to ensure products and services meet the specifications

26
Q

What is quality control?

A

Checking quality at the end of the production process to detect faults

27
Q

What is quality assurance?

A

Self checking quality at each stage of the production process to prevent defects

28
Q

What is quality standard?

A

Setting a minimum acceptable standard often a legal requirement

29
Q

What is total quality management?

A

An approach to quality where everyone is focused on playing quality at the heart of all decisions and actions

30
Q

Positives of total quality management

A

Empower employees

Staff motivation