3.3 Explaining The Importance Of Teams In A Quality Environment Flashcards
Is a group of people who work together and cooperate to share work and responsibility.
Team
A number of persons who communicate with one another often over a span of time, and who are few enough in number that each person may communicate with all the others.
Group
Importance of Teams
✨ Promote equality among individuals, encouraging positive attitude and trust.
✨ Provide unique perspectives on work, spontaneous thought, and creativity.
✨Provide collaboration among members of the organization to work together in meeting customer needs that can seldom be fulfilled by employees limited to one specialty.
✨Develop greater sense of responsibility for achieving goals and performing tasks.
✨Provide the capacity for rapid response.
Types of Teams
✨ Leadership teams
✨Problem Solving teams
✨Natural Work Teams
✨Self-managed teams
✨Project Teams
✨Virtual teams
Often termed as steering committees or quality councils)- that lead quality initiatives in an organization and provide direction and focus.
Leadership teams
Teams of workers and supervisors that meet to address workplace problems involving quality and productivity or ad-hoc teams with a specific mission such as organizational design teams that act as architects of change.
Problem Solving teams
Types of Problem Solving Teams
✨Departmental Teams
✨Cross-functional teams
Are teams that are limited in scope to problems with that department
Departmental Teams
Are group of people with different functional expertise working toward a common goal.
Cross-functional teams
People who work together every day to perform a complete unit of work. Team members share responsibility for completing the job and are usually cross-trained to perform all work tasks and often rotate among them.
Natural Work Teams
Work teams that are empowered to make and control their own decisions.
Self-managed teams
Teams whose members communicate electronically, take turns as leaders, and jump in and out as necessary.
Virtual teams
Teams with a specific mission to develop something new or to accomplish a task. They gained new measure of importance and respect in the context of Six Sigma.
Project Teams
Types of Individuals in Six Sigma:
(1) Champions
(2) Master Black Belts
(3) Black Belts
(4) Green Belts
(5) Team Members
Senior level managers who promote and lead the deployment of the Six Sigma, select projects, set objectives, allocate resources, and mentor teams.
Champions
Responsible for Six Sigma Strategy, training, mentoring, deployment, and results. They work across the organization to develop and coach teams, conduct training, and lead change, but are typically not members of Six Sigma project teams.
Master Black Belts
Are functional employees who are trained in introductory Six Sigma tools and methodology and work on projects on a part time basis, assisting Black Belts while developing their own knowledge and expertise.
Green Belts
Individuals from various functional areas who support specific projects.
Team Members
Bringing people together with different perspectives can improve problem solving and lead to smarter, more sustainable decision making.
Cross Functional Teamwork
Criteria for Team Effectiveness
✨Team must achieve its goals of quality improvement
✨Teams that improve quality performance quickly are more effective than those that take a long period of time to do so
✨Team must maintain or increase its strength as a unit
✨Teams must preserve or strengthen its relationship with the rest of the organization
Ten Ingredients for a Successful Team
(1) Clarity in Team Goals
(2) An improvement plan
(3) Clearly defined roles
(4) Clear Communication
(5) Beneficial team behaviors
(6) Well-defined decision procedures
(7) Awareness of group process
(8) Use of the scientific approach
Reasons among individuals to participate on teams:
✨They want to be progressive in making decisions that affect their work.
✨They believe that being involved in teams will enhance their potential for promotion or other job opportunities.
✨They believe that teams will be privy to information that typically is not available to individuals.
✨They enjoy the feeling of accomplishment and believe that teams provide greater possibilities.
✨They want to use team meetings to address personal agenda.
✨They are genuinely concerned about the future of the organization and feel a sense of obligation to improve it.
✨They enjoy the recognition and rewards associated with team activity.
✨They find teams to be a comfortable social environment.
7 Team Processes
(1) Problem Selection
(2) Problem Diagnosis
(3) Work Allocation
(4) Communication
(5) Coordination
(6) Organizational Support
(7) Team charter
One of the processes undertaken at least occasionally by most teams and frequently by problem-solving teams is the choice of problems or issues on which to work.
Problem Selection
