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ISTQB L4 > 3.2 Feedback and review process > Flashcards

3.2 Feedback and review process Flashcards

1
Q

What can result from little stakeholder involvement during the SDLC?

A

The product might not meet the stakeholder’s original or current vision.

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2
Q

What does early and frequent feedback allow for in the SDLC?

A

The early communication of potential quality problems.

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3
Q

What are potential consequences of failing to deliver what the stakeholder wants?

A

Costly rework, missed deadlines, blame games, and possibly complete project failure

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4
Q

How can frequent stakeholder feedback throughout the SDLC benefit the project?

A

It can prevent misunderstandings about requirements and ensure that changes to requirements are understood and implemented earlier.

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5
Q

What does frequent stakeholder feedback help the development team improve?

A

Their understanding of what they are building.

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6
Q

What does early and frequent stakeholder feedback allow the development team to focus on?

A

Features that deliver the most value to stakeholders and have the most positive impact on identified risks.

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7
Q

What does the ISO/IEC 20246 standard define?

A

A generic review process that provides a structured but flexible framework for tailoring a specific review process to a particular situation.

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8
Q

How should a review process be adapted if the required review is more formal?

A

More tasks described for the different activities will be needed.

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9
Q

What might be necessary due to the size of many work products in a review process?

A

The review process may need to be invoked multiple times to complete the review for the entire work product.

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10
Q

What are the activities in the review process according to the ISO/IEC 20246 standard?

A

Planning
Review initiation
Individual review
Communication and analysis
Fixing and reporting.

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11
Q

What is defined during the planning phase of the review process?

A

The scope of the review, including the purpose, work product to be reviewed, quality characteristics to be evaluated, areas to focus on, exit criteria, supporting information, effort, and timeframes for the review.

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12
Q

What is the goal of the review initiation phase?

A

To ensure that everyone and everything involved is prepared to start the review, including participants having access to the work product and understanding their roles and responsibilities.

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13
Q

What happens during the individual review phase?

A

Each reviewer assesses the quality of the work product and identifies anomalies, recommendations, and questions using review techniques such as checklist-based reviewing or scenario-based reviewing.

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14
Q

What is the focus during the communication and analysis phase of the review process?

A

Analyzing and discussing identified anomalies to determine their status, ownership, and required actions, typically done in a review meeting.

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15
Q

What is created for every defect identified during the fixing and reporting phase?

A

A defect report to follow up on corrective actions, and once exit criteria are met, the work product can be accepted and review results reported.

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16
Q

Who decides what is to be reviewed and provides resources such as staff and time for the review?

A

The Manager.

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17
Q

Who is responsible for creating and fixing the work product under review?

A

The Author.

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18
Q

Who ensures the effective running of review meetings, including mediation, time management, and creating a safe review environment?

A

The Moderator (also known as the facilitator).

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19
Q

Who collates anomalies from reviewers and records review information such as decisions and new anomalies found during the review meeting?

A

The Scribe (also known as the recorder).

20
Q

Who performs reviews and may be a project team member, subject matter expert, or any other stakeholder?

A

The Reviewer

21
Q

Who takes overall responsibility for the review, including deciding who will be involved and organizing when and where the review will take place?

A

The Review leader

22
Q

Can there be more detailed roles in the review process beyond the principal ones listed?

A

Yes, as described in the ISO/IEC 20246 standard

23
Q

List all the principal roles involved in a review process.

A

Manager
Author
Moderator (facilitator)
Scribe (recorder)
Reviewer
Review leader.

24
Q

What factors determine the required level of formality in reviews?

A

The SDLC being followed, maturity of the development process, criticality and complexity of the work product, legal or regulatory requirements, and the need for an audit trail.

25
Q

Can the same work product be reviewed with different review types?

A

Yes, a work product can be reviewed with different review types, e.g., first an informal one and later a more formal one.

26
Q

What is key to achieving the required review objectives?

A

Selecting the right review type.

27
Q

On what factors is the selection of the review type based?

A

Review objectives
project needs
available resources
work product type and risks
business domain
company culture.

28
Q

What is an informal review?

A

Informal reviews do not follow a defined process and do not require a formal documented output. The main objective is detecting anomalies.

29
Q

What is a walkthrough and who leads it?

A

A walkthrough is led by the author and can serve objectives like evaluating quality, building confidence, educating reviewers, gaining consensus, generating ideas, motivating and enabling improvement, and detecting anomalies.

30
Q

What are the objectives of a technical review?

A

To gain consensus and make decisions regarding technical problems, detect anomalies, evaluate quality, build confidence, generate ideas, and motivate and enable authors to improve.

31
Q

Who performs and leads a technical review?

A

Technically qualified reviewers perform it, and it is led by a moderator.

32
Q

What is the main objective of an inspection?

A

To find the maximum number of anomalies.

33
Q

What are other objectives of inspections besides finding anomalies?

A

Evaluating quality
building confidence in the work product
motivating and enabling authors to improve
collecting metrics to improve the SDLC and the inspection process.

34
Q

What restriction applies to the author in an inspection?

A

The author cannot act as the review leader or scribe.

35
Q

List some commonly used review types.

A

Informal review, Walkthrough, Technical Review, Inspection.

36
Q

What should never be an objective in a review?

A

Evaluation of participants.

36
Q

What factors should be considered when choosing the appropriate review type?

A

The given objectives, type of work product, review participants, project needs, and context.

37
Q

Why should reviews be conducted on small chunks?

A

To ensure reviewers do not lose concentration during an individual review and/or the review meeting.

38
Q

Who should receive feedback from reviews?

A

Stakeholders and authors.

39
Q

Why is it important to provide feedback from reviews?

A

So stakeholders and authors can improve the product and their activities.

40
Q

What is necessary for participants to effectively prepare for a review?

A

Adequate time.

41
Q

How can reviews be integrated into an organization?

A

By making them part of the organization’s culture to promote learning and process improvement

42
Q

What should be provided to all participants to ensure they know how to fulfill their role?

A

Adequate training.

43
Q

What is an essential activity to ensure the smooth running of review meetings?

A

Facilitating meetings.

44
Q

What are two key elements to define for the success of reviews?

A

Clear objectives and measurable exit criteria.

ISTQB L4 (21 decks)

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