3.2 BP IDENTIFICATION

Question 1

Q1: The following schema describes a concept missing in the top yellow rectangle at the top of the figure. What is the main concept in this schema?

Answer 1

Process map

Question 2

Q2: Which of the following is/are among the process selection criteria? Select one or more.
- cost, time, quality
- strategic importance: alignment with strategy and potential impact
- the health of process: know issues and metrics available
- feasibility : process type (structured/ unstructured) and acceptance among employees

Answer 2

all

Question 3

Q3: SCOR is the only process mapping tool used for process identification

Answer 3

false

• SCOR (supply chain operations reference model)
• ITIL (information & technology infrastructure library)
• PCF (process classification framework)
• Value reference model
• Performance framework

Question 4

Q4: processes related to invoicing are end-to-end processes

Answer 4

-> false, function processes

Question 5

Q5: a functional approach is more suitable for detecting and correcting inefficiencies due to discontinuities when crossing functional domains

Answer 5

-> false, end to end is better
end to end is when u are involved from start till end of one process
whereas functional, you are only part of one departments, and dont have sight on other departments

Question 6

Q6: ITIL is a process mapping tool especially useful for IT projects

Answer 6

-> true

Question 7

+ Processes related to customer experience are end-to-end processes.

Answer 7

True

Question 8

+ Separate processes related to each function of a department in a company are referred to as functional processes.

Answer 8

True
Functional processes provide “separate” descriptions of processes per functionalities.

• Functional approach: you focus on one department. Scope is smaller. Problem of discontinuity at times, bcs you are not up-to-date with other departments.
• End-to-end is when you guide customer from beginning till end with the process. This is better for the customer experience.

Question 9

+ Which of the following is/are true?

a) PICK charts can be used for process monitoring in BPM cycle.
b) PICK charts can be used for process identification in BPM cycle.
c) Fishbones can be used for process monitoring in BPM cycle.
d) Fishbones can be used for process analysis and therefore helpful for the identification step in BPM cycle.

Answer 9

b & d