3.1 Explain the purpose of organizational process and procedures.

Question 1

Physical Diagram

Answer 1

• This type of diagram follows the physical wire and device along with physical rack locations.

Question 2

Logical Diagram

Answer 2

• This is a specialized software map with a higher level view of connectivity (WAN layout, application flows).
• Useful for planning and collaboration.

Question 3

Rack Diagram

Answer 3

• A detailed view of exactly where equipment is located and what it might look like if you were standing right in front of it yourself.

Question 4

What things play a huge part in asset inventory?

Answer 4

1. Hardware
2. Software
3. Licensing
4. Warranty Support

Question 5

What is IPAM?

Answer 5

• IP Address Management
• The ability to manage IP addressing to plan, track and configure DHCP.
• Report on IP address usage (time of day, user-to-IP mapping)

Question 6

What is an SLA?

Answer 6

• Service Level Agreement
• Minimum terms for service provided.
  Uptime, response time agreement, etc.
• Commonly used between customers and service providers.

Question 7

What is a wireless survey / heat map?

Answer 7

• A type of map that identifies wireless signal strength.

Question 8

What is EOL?

Answer 8

• End of Life
• Manufacturer stops supporting the hardware.
• May continue to provide security patches an updates.

Question 9

What is EOS?

Answer 9

• End of Support
• Manufacturer stops updating a product altogether.
• The current version you have is the final version.

Question 10

What things play a part in software management?

Answer 10

1. Patches and bug fixes
2. Operating System (OS)
3. Firmware

Question 11

What is “decommissioning” with regards to life-cycle management?

Answer 11

• Managing asset disposal once you no longer need it (desktops, laptops, tablets, mobile devices).
• Sanitize the media or destroy.
• Could be a legal issue and you may have to store the equipment.

Question 12

Production Configuration

Answer 12

• The configuration that you are currently using (real-time).

Question 13

Back-up Configuration

Answer 13

• The configuration of the the baseline plus the most recent changes done since your last back-up of configuration settings.

Question 14

Baseline Configuration

Answer 14

• The foundational configuration or minimum set of configurations needed to have your system run efficiently.
• All application instances must follow this configuration.