3.1 Flashcards
What is a firm?
A business organisation such as a corporation that produces and sells goods and services in markets.
What are the 6 types of firms?
- Non- profit organisation; businesses that are operated commercially but with social welfare and environmental aims in mind.
- Public sector organisation; organisations that are owned and controlled by the state e.g. NHS
- private sector organisation; owned by private investors rather than state.
- private limited companies; corporations whose share are not listed on a public exchange e.g. McLaren
- Co-operative producers; owned and run by their members e.g. john lewis/ waitrose
- Social enterprise; profit is reinvested for social purposes rather than for the gain of private investors, e.g. National Trust
How do smalls firms survive?
- Act as suppliers to larger enterprises e.g. in construction and software/ coding
- take advantage of low-price elasticity of demand and high income-elasticity of specialist products that can be sold at a higher price
- can avoid international diseconomies of scale (rising long-run costs)
- many run lifestyle enterprises where owners are looking to sacrifice not maximising profits
- innovative and flexible in responding to changes in market demand
- have benefited from online consumers- barriers to entry into the market have come down
- keep overhead costs low e.g. smaller full-time staff
- can benefit from external economies of scale, especially if located in cities
Why may good customer service be a business objective of a small firm?
May be due to the fact that the business owner is closely involved with the provision of customer service, so want to keep a good brand reputation.
Give 6 reasons why a business would want to stay small.
- product differentiation and having a unique selling point
- flexibility in meeting customer needs
- Deliver a high standard of customer service
- Exploit opportunities from E-commerce
- Avoid risks of higher unit costs from international diseconomies of scale
- smaller firms can be more innovative/ creative and respond more quickly to changing market trends.
Why would product differentiation and having a unique selling point mean that a business would want to stay small?
- Positioning a business as small can help differentiate against larger companies
- consumer perception; may be an expectation of a better product from a business that ‘cares’.
- more scope for adding value and charging a higher price through selling specialist expertise.
Why would flexibility in a market to meet customer needs mean that a business would want to stay small?
- many small businesses talk to their customers regularly; sometimes every day
- Small firms often communicate in the customers’ language which gives the impression to the customer that they are more in tune with their changing needs
- it makes it easier to get consumer feedback
Why does delivering a high standard of customer service mean that a company would want to stay small?
- most small businesses operate in the service sector, so this is a key source of comparative advantage
- employees in smaller firms are more likely to treat customer service as a priority
What is a stakeholder in a business?
Any individual or organisation that has a vested interest in the activities and decision making of a business.
What is a shareholder in a business?
- own the business; they have an equity stake in the business
- may also work day-to-day in the business
- mainly interested in growing the value of their shareholding e.g. capital gain: an increase in the market value of a share, dividends- a share of the profits made by a business.
What are shareholders/owners mainly interested in?
Return on investment and profits and dividends as a source of income
success and growth of the business
proper running of the business including meetings and standards of corporate governance.
What are managers/ employees mainly interested in?
Rewards, including basic pay and other financial incentives
Job security and improved working conditions
promotion opportunities and job satisfaction and status- motivation, roles and responsibilities
What are consumers mainly interested in?
Value for money, consumer surplus/ real purchasing power.
Product quality, performance and reliability of customer service including after-sales service
What are the suppliers in the market most interested in?
continued, profitable trade with the business
financial stability- can the business pay it’s bills
minimising the problem of late payment to suppliers
What are banks and other finance suppliers most interested in?
Can the business repay amounts loaned or invested?
Profitability and cash flows of the business
Growth in profits and value of the business
What is the government most interested in, in a business?
The correct collection and payment of taxes (e.g. VAT and national insurance)
Helping the business to grow, creating jobs e.g. in areas of above-average unemployment
Compliance with business legislation including environmental laws and health and safety.
What is the local community most interested in, in regards to a business?
Success of the business- particularly creating and retaining jobs
compliances with local laws and regulations, e.g. noise, pollution
Conflicts between which stakeholders will happen if jobs are cut to reduce costs?
It will likely be supported by shareholders and banks, but it may be opposed by employees and the local community.
Conflicts between which stakeholders will happen if extra shifts are added to increase factory capacity?
Likely to be supported by management and consumers and suppliers. Possibly opposed by the local community
Conflicts between which stakeholders will happen if new machinery is introduced to replace manual work?
likely to be supported by customers and shareholders but may be opposed by employees.
Conflicts between which stakeholders will happen if prices are increased significantly to improve profit margins?
Its likely to be supported by shareholders and management but opposed by customers.
Why does agency problem create a divorce between ownership and control?
Possible conflicts of interest that may result between shareholders (principal) and the management (agent) of a firm.
Why do stakeholders create a divorce between ownership and control?
In most businesses, there are many different stakeholders. These include customers, managers, employees, shareholders, debt holders and the government.