3. Effective Conflict Management

Question 1

Types of conficts

Answer 1

Intrapersonal - me
Interpersonal - me and someone else
Intragroup - people within a group
Intergroup - different groups with each other

Question 2

Dysfunctions of conflict

Answer 2

1. Competitive
2. Misperceptions and bias
3. Emotions
4. Decreased communication
5. Blurred lines (generalization)
6. Rigid comments
7. Magnified differences
8. Escalation of conflict

Question 3

Benefits of conflict

Answer 3

1. Ability to cope with problems
2. Promises change/adaptation
3. Relationships + Morale
4. Self awareness
5. Personal Development
6. Psychological development
7. Stimulating / fun

Question 4

Conflict Diagnostic Model

Answer 4

1. Issue in question
2. Size of stakes
3. Interdependency of parties
4. Continuity of interaction
5. Structure of parties
6. Involvement of third parties
7. Perceived progress of conflict

Question 5

Reasons not to negotiate

Answer 5

1. When you can lose everything
2. When you’re sold out
3. Unethical demands
4. don’t care
5. No time
6. They act in bad faith
7. Waiting may improve your position
8. Not prepared