3. DISC & Emotional Intelligence (7.5%) Flashcards
Read major concepts in Lab manual pg. 60-75 Disc & EQi (multiple choice)
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what is the key relationship between IQ, EI, and personality?
Neither IQ or personality can be used to predict EQ. Each is unique, doesn’t overlap much when assessed together you get a picture of the whole person and what makes him/her tick
what distinguishes EI, IQ, and personality overtime?
EI can always be improved on since its a dynamic trait IQ and personality plateau; they develop then stay constant, static
How does IQ and EI overlap?
EI multiplies the effect of IQ and other technical skills. Human potential= (innate intelligence + technical skills)*(emotional intelligence) -all can be used to benefit a company: recruitment, assessing job performance
How is EI used in business?
71% of employers value EI over IQ reason 1. ability to remain calm under pressure reason 2. ability to resolve conflict effectively
EI contributes to bottom line performance because it leads to:
more successful hiring, decreased attrition rates, reduced training costs, higher levels of productivity and success, greater individual performance, better leaders and managers, stronger relationships with employees and customers
American Express: purpose impact
purpose: predict key characteristics that are associated with top performance. in order to develop selection criteria impact: EQi predictive model accounted for 48% of the difference between high and low performing sales reps. .=almost half the skill set required for success
United states air force: Purpose and impact
to determine the difference between successful and unsuccessful recruiters to increase retention high assertiveness, self actualization, stress tolerance, flexibility, problem solving, and happiness Impact: -developed pre-employment screening system=92% reduction in 1st year turnover -$2.7 million in training cost savings in 1st year alone -Air force recruiters are twice as productive the in other branches of armed forces
What is the impact of EI on the bottom line?
reduced training costs reduced turnover rates higher levels of productivity more successful hiring (less failures)
+What is IQ?
-Intelligence quotient is a measure of cognitive intelligence (ex. analytical and intellectual abilities) -peaks at 17 stays pretty constant and wanes with old age -people with average IQs outperform those with high IQ 70% of the time (book smarts)
+What is personality?
-the unique set of traits that helps to form a person’s characteristic, enduring and dependable ways of thinking, feeling and behaving (ex. shy, introvert, extrovert, honest) -set by the time you are 5 -psychologists call these traits static
+What is EI?
an array of non-cognitive (emotional and social): capabilities, competencies and skills that influence with ability to succeed in coping with environmental demands and pressures (street smarts)
5 composite scales of EI
- self-perception 2. self-expression 3. interpersonal 4. decision-making 5. stress management
+What are the characteristics of Dominant style?
-Active, positive movement in an antagonistic environment -high ego strength, desire change, do many things at once
What is the dominant style’s greatest fear?
being taken advantage of
