3-A: Comptia Troubleshooting Model

Question 1

What is the first step in the CompTIA troubleshooting model?

Answer 1

Identify the Problem

1. Identify the problem
2. Establish a theory
3. Test the theory
4. Establish an action plan
5. Verify full system functionality
6. Document findings

Question 2

What is the second step in the CompTIA troubleshooting model?

Answer 2

Establish a theory

1. Identify the problem
2. Establish a theory
3. Test the theory
4. Establish an action plan
5. Verify full system functionality
6. Document findings

Question 3

What is the third step in the CompTIA troubleshooting model?

Answer 3

Test the theory

1. Identify the problem
2. Establish a theory
3. Test the theory
4. Establish an action plan
5. Verify full system functionality
6. Document findings

Question 4

What is the forth step in the CompTIA troubleshooting model?

Answer 4

Establish an action plan

1. Identify the problem
2. Establish a theory
3. Test the theory
4. Establish an action plan
5. Verify full system functionality
6. Document findings

Question 5

What is the fifth step in the CompTIA troubleshooting model?

Answer 5

Verify full system functionality

1. Identify the problem
2. Establish a theory
3. Test the theory
4. Establish an action plan
5. Verify full system functionality
6. Document findings

Question 6

What is the sixth step in the CompTIA troubleshooting model?

Answer 6

Document findings

1. Identify the problem
2. Establish a theory
3. Test the theory
4. Establish an action plan
5. Verify full system functionality
6. Document findings