3 Flashcards
justifying a behavior
rationalization
anger at the wrong person
displacement
reaching full personal potential
self actualization needs
negative opinion about a group
prejudice
pretend to be ill
malingering
response to a perceived treat
defense mechanism
comfortable distance when talking
personal space
food water sleep and oxygen
physiological needs
every one deserves respect
philosophy of individual worth
freedom from danger
safety and security needs
memoried push to unconscious
repression
behavior younger then you are
regression
putting your own feeling on to others
projection
self repect and approval from others
esteem needs
refuse to accpect
denial
extreme misdirected behavior
acting out
clear speech at moderate rate
correct telephone talk
communication to meet patients needs
therapeutic communication
requesting more info
probing questions
restate to own word
paraphrase
answered with more than one word
opened endedd question
communication step 4
listen to response
education goals
learning objective
communication step 3
deliver the message
communication step 5
feedback and clarification
communication step 1
set communication goals
restate in your own words
paraphrase
communication step 2
create the message
understanding feeling of another
empathy
stress management
coping skills
communication step 6
evaluate and revise
include answer in question
leading questions
restate and prompt completion of message
reflect
focusing on speaker
active listening
block to communication
barriers
Severe, persistent depression marked by specific symptoms, such as insomnia, feelings of worthlessness, and inability to experience pleasure in activities previously enjoyed.
clinical depression
A method by which participants in a communication encounter can check their understanding of the messages exchanged.
feedback
The ability to obtain, process, and understand basic health information and services needed to make appropriate health decisions.
health literacy
Using body movement and gestures to convey ideas or actions.
pantomine
clarifying information by asking for
requesting examples
Definition:
Asking receivers (listeners) to explain what you have said in their own words.
teach back
The values, shared beliefs and attitudes, social organizations, family and personal relationships, language, everyday activities, religious practices, and concepts of time and space of a given group of people.
culture
Beliefs and behavior that are generally considered to be foundational for a society or country.
dominant culture
Bias that is unconscious and outside our immediate intentional control.
implicit bias
