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Normal procedures 1 > 3 > Flashcards

3 Flashcards

1
Q

In principle, at which moment is re-seating of passengers allowed?

A

After take – off, as soon as the fasten seat belt sign has been switched off

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2
Q

Which statement about accompanied minors is correct?

A

A maximum of two infants are allowed to be accompanied by one adult passenger, provided one infant has a booked seat.

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3
Q

Which statements about exit row are correct? Several answers are correct

A
  • If an exit is not staffed by a cabin crew member, then each exit row should be occupied by at least one ABP, unless this would be impracticable due to the low number of passengers or might negatively impact the weight and balance limitations
  • An exit row is arow of seats with direct access to an exit, without entering an aisle or passing around an obstruction
  • Any passenger located on an exit row seat must be an able bodied passenger (ABP)
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4
Q

What is the definition of an infant (as passenger)?

A

A passenger that has not yet reached the age of 2 years

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5
Q

Which statements about CRD’s are correct? Several answer options are correct.

A
  • Cabin crew must check that the CRD is properly secured with the seatbelt during all phases of flight and that the infant is properly secured in the CRD. The buckle of the passenger seat belt must be easily accessible and my not be twisted after tightening
  • Infant/child seats must not hinder the recline of the seat in front and the parent/escort must be seated directly next to the CRD.
  • KLM permits careS or equivalent brought in board by passengers provided they are approved for use in air transportation. (except for b787-9 WBC seats).
  • A CRD must never be placed on an exit row or on row Infront or behind an exit row.
  • Before take-off the parent/escort must be instructed to leave the CRD behind in case of an evacuation and to put the CRD in an upright position whenever the fasten seatbelt sign is on.
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6
Q

What must you brief a blind passenger before take off? Several answers are correct.

A
  • Explain the location of the life vest and the attendant call button
  • Explain the expected location of an oxygen mask in case of decompression
  • Explain the seat and how to (un)fasten the seatbelt.
  • The brace position
  • Explain and point out the location in the aircraft and the location of the nearest exit on the braille aircraft lay out.
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7
Q

What must you brief a passenger, who is using the medical/therapeutic oxygen unit (Wenoll), to do in case of a decompression?

A

To place the overhead oxygen mask over the cannula

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8
Q

What must a CA check and instruct regarding a CRD? several answers are correct

A
  • Instruct the parent/escort before take off to lease the CRD behind in case of an evacuation
  • Check that a CRD is properly secured with the seat belt to the passenger’s seat during all phases of flight
  • Check that the infant is properly secured in the CRD
  • Instruct the parent/escort to put the CRD, when it is adjustable in recline, in an upright position whenever the fasten seat belt sign is on.
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9
Q

What additional safety precautions must be met in order to give a drink and/ or meal service on the ground? Several answers are correct.

A
  • Fueling activities are not allowed
  • Qualified crew must be positioned near two assigned doors and shall not participate in the service
  • Catering trolleys and/or other rolling materials may not be used in the aisles or be left parked unattended at any location where it might obstruct an evacuation
  • When there are no gates or stairs available, 2 assigned exits must have a clear area
  • The cabin shall be cleared before taxiing starts
  • At least one flight crew must be present on the flight deck
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10
Q

Who will use the portable oxygen concentrator (POC)? Several answers are correct

A
  • Passengers who are suffering from COPD (chronic obstructive pulmonary disease).
  • Passengers who depend on additional oxygen.
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11
Q

On what conditions may a passenger use a child aviation restraint system (careS)? Several answers are correct.

A
  • The child’s height must be 100cm or less
  • The child is capable of sitting upright
  • The passengers seat must be reserved for the child.
  • The child’s weight is between 10-22 kg.
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12
Q

When must a cabin crew briefing be held?

A
  • In case of any change in aircraft type/variant
  • When reporting for duty before first flight of the day
  • After any change in cabin crew composition
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13
Q

What should cabin crew do for passengers using the medical/therapeutic oxygen unit(wenoll)?

A

• Monitor the situation throughout the flight during normal cabin surveillance

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14
Q

When must the pre-flight check be performed? Several answers are correct

A
  • After a new cabin crew has entered the aircraft for duty

* After an aircraft has been left unattended for any period of time, by flight crew or cabin crew.

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15
Q

What is the goal of the cabin crew briefing?

A
  • Finalize the assignment of take-off and landing positions of cabin crew
  • Assess flight safety and security knowledge
  • Teambuilding
  • Create flight safety and security awareness (including threat and error management).
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16
Q

Which statements about travelling with pets are correct?

A
  • The kennel/pet travel bag must be placed under the seat in front of the passenger
  • A passenger travelling with a pet is not allowed to sit on an exit row
  • A kennel/pet travel bag cannot be used in WBC on A330 and B777/787
  • More than one pet is allowed per cabin section
17
Q

Which statements about a portable oxygen concentrator (poc) is/are correct? Several answers are correct.

A
  • A POC is an electrically powered medical equipment
  • The POC filters oxygen from the ambient air
  • Passengers using a POC are personally responsible for the POC and its correct operation.
18
Q

The onboard video system is broken and the passenger safety briefing has to be done by performing a ‘ live’ demonstration? Where can you find your ‘live’ demonstration position?

A

• On the aircraft type FSQRC

19
Q

Which statements about inflight rest of cabin crew members is true? Several answers are correct.

A
  • The (sr.) purser shall inform the commander about the inflight rest scheme at the latest before the start of the first resting period.
  • Whenever a crew member uses a crew rest area, he must always wear the safety belt
  • The (sr.) purser has to assure that there are always at least four cabin crew members on duty, including one senior cabin crew member
  • In exceptional cases, cabin crew members in the OCR may be woken -up for assistance.
  • Th (sr.) purser has to notify the commander which senior cabin crew member is on duty
  • A time frame of fifteen minutes recovery time has to be added to the calculated rest time by the (sr.) purser
20
Q

Which of the following statements are true about refusal of passengers? Several answers are correct

A
  • It is allowed to refuse passengers who conduct themselves improperly or do not obey the instructions of authorized officials
  • It is allowed to refuse a passage who is apparently under the influence of alcohol and/or of unsound mind
  • The commander is authorized to refuse to carry any passenger whose condition is in such state that it requires special assistance from KLM and/or cases discomfort or makes them objectionable to other passengers.
21
Q

What shall cabin crew briefing at least cover?

A
  • Determining whether a security or transit search has to be performed and discuss the duties.
  • Focusing on the items that require special attention from cabin crew during ground handling
  • Specifying fueling status in myflight/plug and duties during fueling with passengers embarking on board or disembarking.
  • Reinforcement of knowledge and awareness of cabin safety and security through a discussion, questions and/ or instruction.
22
Q

Which statements about the portable oxygen concentrator are correct? several answers are correct

A
  • Most pocs use lithium batteries and are subject to the dangerous goods regulations
  • A POC shall be handeled the same way as hand baggage and when stowed under the seat in front it may be used during taxing, take-off and landing. If not, it must be stowed.
  • A passenger using a POC is always considered a PRM passenger, so seating restrictions apply.
23
Q

What is the goal of the pre- flight briefing between flight crew and senior cabin crew

A
  • To establish communication between flight crew and senior cabin crew in order to exchange information with an emphasis on crew resource management
  • To reduce errors (threat and Error Management)
  • To improve teamwork as it is important to quickly establish optimal leadership

Normal procedures 1 (1 decks)

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