2.Managers, Leadership and Decision Making

Question 1

What is a manager?

Answer 1

A person who has control of a business by organising staff and implementing strategies to achieve business objectives

Question 2

Name 3 roles of a manager

Answer 2

1) Setting objectives
2) Leading
3) Making decisions

Others:

• Reviewing
• Analysing the situation

Question 3

What is a strategic decision?

Answer 3

Long term, complex decisions made by senior management which affect the entire firm

Question 4

What is a tactical decision?

Answer 4

Medium term, less complex decisions made by middle management

Question 5

What is a operational decision?

Answer 5

Day to day, simple, decisions made by junior mangers

Question 6

Name 3 roles of a leader

Answer 6

1) Sets the direction
2) Inspires other people
3) Influences others during meetings or when making decisions

Question 7

Define autocratic leadership

Answer 7

An individual is in control of all decisions with little input from the group

Question 8

Give 3 pros and 3 cons of having a autocratic leadership style

Answer 8

+ Good for quick, non debateable decisions
+ Solid deadlines are assigned
+ Employees don’t have to worry about decisions and can focus on their task

• Less ideas can be contributed
• Low employee morale
• Think you are dictatorial

Question 9

Define democratic leadership

Answer 9

When all are involved in decision making, guided by a leader

Question 10

Name 1 pro and 1 con of democratic leadership

Answer 10

+ Boosts morale

• Conflict

Question 11

Define management by objectives

Answer 11

Clear set objectives that are agreed by management and employees

Question 12

Give 2 pros and 1 con of management by objectives

Answer 12

+ Clear
+ Improves organisation

• Time consuming

Others:
+ Promotes self evaluation

Question 13

Define Laissez Faire

Answer 13

Leaving things to happen without interference

Question 14

Name 2 pros and 2 cons of Laissez Faire

Answer 14

+ Good for high skilled jobs
+ Encourages independence

• Deadlines not met
• Low morale

Question 15

Define paternalistic leadership

Answer 15

Employees are supported by managers and are expected to obey

Question 16

Name 1 pro and 1 con of paternalistic leadership

Answer 16

+ Boosts morale

- Employees may take advantage

Question 17

What is Country Club management?

Answer 17

• High concern for people
• Low concern for results
• Tasks may be left unfinished, staff may lack motivation to do work

Question 18

What is Team Management?

Answer 18

• High concern for results
• High concern for people
• Best

Question 19

What is Impoverished Management?

Answer 19

• Low concern for people
• Low concern for results
• Might fail

Question 20

What is Produce or Perish Management?

Answer 20

• High concern for results
• Low concern for people
• Autocratic management, low motivation of staff

Question 21

What is the Blake Mouton Grid?

Answer 21

A grid analysing the type of management styles in a business

Question 22

What is the Tannenbaum Schmidt Continuum

Answer 22

no ducking clue

Question 23

What is a decision tree?

Answer 23

A diagram that sets out all the options available when making a decision and the likelihood of it occurring

Question 24

Name 3 advantages and 3 disadvantages of decision trees

Answer 24

+ Allows for uncertainty
+ Makes managers consider all outcomes
+ Logical, clear

• Difficult to get meaningful data
• They don’t take into account the environment
• Quantitive methods can be biased

Question 25

Define opportunity cost

Answer 25

The cost of missing out on the next best alternative

Question 26

Name the 4 sections of stakeholder mapping

Answer 26

1) Keep satisfied
2) Monitor
3) Manage closely
4) Keep informed

Question 27

Name the two axis in stakeholder mapping

Answer 27

• Power (Y)

- Interest (X)

Question 28

Name 2 advantages of stakeholder mapping

Answer 28

1) Helps business prioritise

2) Shows who you need to stay in close, constant communication with

Question 29

Define stakeholder and give an example

Answer 29

A stakeholder is an individual or group that has an effect on, and is effected by the activities of an organisation.

Examples:
• Employees
• Managers
• Local community
• Suppliers
• Owners
• Pressure groups