28 Steps of Service Flashcards

1
Q

1

A

smile

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2
Q

2

A

say hello to new guest

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3
Q

3

A

greet table

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4
Q

4

A

pull the chairs

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5
Q

5

A

place the napkin

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6
Q

6

A

brazilian story

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7
Q

7

A

pour water

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8
Q

8

A

bread

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9
Q

9

A

serve beverages

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10
Q

10

A

salad lov

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11
Q

11

A

refold napkins

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12
Q

12

A

grounded pepper

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13
Q

13

A

quality checks and refill drinks

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14
Q

14

A

look for green

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15
Q

15

A

offer another plate

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16
Q

16

A

serve potatoes and bananas

17
Q

17

A

ask meat questions

18
Q

18

A

quality checks and refill drinks

19
Q

19

A

bread, potatoes, and bananas refill if needed

20
Q

20

A

clear plates from the right

21
Q

21

A

dessert and liquor tray presentation, coffee, cap, espresso

22
Q

22

A

comment cards

23
Q

23

A

serve coffee then desserts

24
Q

24

A

serve after dinner drinks

25
Q

25

A

prebus

26
Q

26

A

check

27
Q

27

A

thank the guest and good bye

28
Q

28

A

reset