266 - Tele-Serv

Question 1

Who is the owner of Order 266 - Tele-Serv?

Answer 1

Commanding Officer of Tele-Serv Unit

Question 2

_____ reviews all Citizen Online Reporting System submissions and writes police reports on minor incidents over the telephone in order to relieve sector officers for more serious calls and investigations.

Answer 2

The Tele-Serv Unit

Question 3

What call exceptions will not go to Tele-Serv? (4)

Answer 3

a. The suspect is present or an immediate apprehension can be made;
b. There is physical evidence to be collected;
c. There is a communication problem where the Tele-Serv officer cannot determine what has occurred; or
d. The Tele-Serv Supervisor (Sergeant) deems it necessary.

Question 4

_____ will transfer calls to Tele-Serv when they are unable to assist the general public with their questions.

Answer 4

security guards

Question 5

Tele-Serv officers will write missing persons reports from dependency shelters unless: (3)

Answer 5

(1) Foul play is suspected;
(2) The victim has a serious medical or mental problem/condition; or
(3) The victim is 11 years old or younger.

Question 6

The return of Missing Persons Supplemental Reports will be handled by the Tele-Serv officers with the following exceptions: (4)

Answer 6

(1) A returning missing person is 11 years old or younger
(2) The original missing person report indicates that foul play was suspected;
(3) A returning missing person has a serious medical or mental problem/condition; and
(4) Additional charges are to be placed against a returning escaped prisoner.

Question 7

When will Tele-Serv will write Missing Person returns reported by dependency shelters?

Answer 7

they will write the supp regardless of age

Question 8

Thefts: Tele-Serv officers will write theft reports (including rental equipment at least ____ overdue) except when there is ___, ____ or ___

Answer 8

14 days
physical evidence, the suspect’s immediate apprehension is likely, or there is enough information to identify the suspect.

Question 9

Tele-Serv will write a report on gas drive-offs unless _____ is located at the scene.

Answer 9

physical evidence

Question 10

A gas drive-off shall be classified as _____ when an interaction occurs between the clerk or employee and the suspect.

Answer 10

Fraud (UCR CODE 260H)

Question 11

A gas drive-off should be classified as _____ when the suspect drives up, pumps gas and leaves without any interaction with the employee.

Answer 11

Larceny (UCR CODE 230H)

Question 12

An example of _____ is when the suspect removes the nozzle from the pump and the employee is notified by a bell or buzzer to activate the pump.

Answer 12

no interaction

Question 13

_____ will write reports for stolen or lost tags (including temporary tags) and decals and route to NCIC.

Answer 13

Tele-Serv officers

Question 14

Tele-Serv officers will only write auto theft attempts when there is _____, _____ or _____.

Answer 14

no suspect in custody, no evidence to be processed, or it is not part of a series

Question 15

Tele-Serv officers will write criminal mischief reports when there is _____ or ____ at the scene.

Answer 15

no suspect or physical evidence

Question 16

Tele-Serv officers will write burglary to auto reports when: (6)

Answer 16

(a) The victim is calling from another city;
(b) There is a significant time delay, more than eight hours;
(c) The Victim refuses processing of vehicle (will have to be determined by the call-taker);
(d) Inclement weather prevents processing of vehicle;
(e) There is no physical evidence present; or
(f) The vehicle has been moved.

Question 17

Tele-Serv officers will not complete a report for burglary to an auto when: (4)

Answer 17

(a) The incident is in progress and/or a suspect is identified and/or apprehended;
(b) The complainant/victim is insistent on having a police officer respond to write the report;
(c) There is physical evidence at the scene to be processed; or
(d) A firearm is taken from a vehicle.

Question 18

Who has to approve, Tele-Serv officers to complete a report for burglaries to motel/hotel rooms where the victim is calling from another city.

Answer 18

A supervisor

Question 19

Fraud Investigation: Tele-Serv officers will write fraud reports unless _____

Answer 19

there is evidence to be placed in the Property and Evidence Facility.

Question 20

Tele-Serv officers will write Supplemental Reports in which additional information or property needs to be added to the original report. If there are more than _____ items they will be instructed to email or mail the list.

Answer 20

10

Question 21

Tele-Serv officers will write False Personation cases unless it involves _____ or _____.

Answer 21

the impersonation of a police officer or a suspect has been identified

Question 22

_____ will write all Misdemeanor Obscene/ Lewd Calls as defined in Florida State Statute (F.S.S.) 365.16.

Answer 22

Tele-Serv officers

Question 23

If the call is of a threatening nature, officers _____, conduct an initial investigation, and complete a General Offense Report.

Answer 23

will be dispatched to the call

Question 24

Tele-Serv officers will write damaged property reports resulting from a _____ and _____

Answer 24

non-criminal incident and the property is owned by the City of Jacksonville (COJ).

Question 25

Tele-Serv will write Lost Property reports when: (3)

Answer 25

(1) Serial numbers are available; or
(2) The item is Valued at $1,500 or more; or
(3) One of a kind and may be identified by its distinct markings or by photographs.

Question 26

Information reports are not to be used when a crime has occurred except in _____ reported cases.

Answer 26

Florida Department of Children and Families (DCF)

Question 27

Tele-Serv Officers will write all reports requested by DCF employees involving _____, _____ or _____ that occur within our jurisdiction.

Answer 27

Child Abuse, Child Neglect, or Elderly Abuse

Question 28

Tele-Serv officers will write reports of stalking when: (2)

Answer 28

(1) The complaint is not Domestic Violence related; and

(2) The suspect is not present.

Question 29

Tele-Serv officers will write complaints of misdemeanor assault when: (2)

Answer 29

(1) The suspect is not present; and

(2) The complaint is not Domestic Violence related.

Question 30

Tele-Serv officers will write reports of Robbery to Individuals when: (5)

Answer 30

(1) The victim is reporting the incident from another location;
(2) There are no witnesses present;
(3) There is no physical evidence;
(4) The victim is not injured; and
(5) The suspect may have left the scene and there is no information that may lead to the immediate arrest of the suspect(s) (i.e., vehicle description, tag number, etc.).

Question 31

Tele-Serv officers will write hit and run reports (Field Investigative Report) when: (4)

Answer 31

(1) The incident occurred at another location;
(2) There are no injuries to the driver and/or passengers;
(3) The time of the crash is unknown; and
(4) There is no suspect information.

Question 32

Tele-Serv will handle calls for service that are civil in nature when: (2)

Answer 32

(1) The complainant is seeking advice; or

(2) The complainant is seeking a report for insurance purposes.

Question 33

Tele-Serv officers will write reports of identity thefts unless _____.

Answer 33

the suspect has been identified

Question 34

Tele-Serv will not write Supplemental Reports for_____

Answer 34

traffic crash reports.

Question 35

Tele-Serv will not write _____

Answer 35

Escaped Prisoner reports.

Question 36

Tele-Serv personnel must inform the _____prior to sending any Tele-Serv type call to the street.

Answer 36

Communications Center Supervisor

Question 37

_____will make the decision whether or not to write a report when circumstances indicate a possible deviation from those listed in this order.

Answer 37

The Tele-Serv Supervisor

Question 38

When mitigating circumstances exist, the __)___ may determine that certain calls need to be diverted to the patrol zones for dispatch.

Answer 38

Tele-Serv Supervisor

Question 39

Tele-Serv calls that are found to be in progress, have physical evidence at the scene, or an immediate suspect apprehension is possible shall be diverted to the _____.

Answer 39

Communications Center for dispatch to a patrol officer