2.6, 3.1, 3.2

Question 1

2.6 methods for over coming challenges

Question 2

Values based recruitment

Answer 2

This is an approach which attracts and recruits students, trainees and employers on the basis that their individual values and behaviours that align with the values of NHS constitution.

Question 3

What does values based recruitments focus on

Answer 3

It focuses on how and why a candidate made a certain choices in their work and explores attitudes and reasoning, giving the employer a good insight of the candidates ethics and values.

Question 4

Staff training

Answer 4

Can reduce job stress and reduce turnover of staff, whilst adding to the job satisfaction. Staff must be confident delivering a person-centred care. This confidence grows through skills and knowledge they gain during education and training.

Question 5

Regular review of support provided.

Answer 5

All reviews should be conducted in a person centred way. This is to determine whether the support they have received is working or not and any improvements that can be made.

Question 6

Recognising when provision is not person-centred and taking action to rectify

Answer 6

This can happen if the professional involved fails to constantly check that the individual is aware what is happening and they can remain in control. It is important to ensure they remain in the centre of care.

Question 7

Modelling behaviour

Answer 7

Showing good practise and highlighting when practise is good. This means that others can observe and then model the behaviour. This is a good starting point and allows confidence to be built as they watch and then follow the example.

Question 8

3.1 Tools to find out what is important to/for a person

Question 9

Good days/bad days

Answer 9

This tool encourages an individual to describe a typical good day so then the professional can learn what makes a good and what support is needed to achieve it

Question 10

Routines

Answer 10

This is getting an individual to talk through their daily routines which will provide an idea of what is and what isnt working for them.

Question 11

Top tips

Answer 11

To learn what is most “important” and “important for” the person and the critical aspects of support; to learn the “top tips” for someone’s time and want to make the best use of it.

Question 12

Relationship circles- Circle 1

Answer 12

The circle of intimacy. In this circle goes people that you can’t imagine life without. Typically mam, dad, best friend.

Question 13

Relationship circles- Circle 2

Answer 13

The circle of friendship.

Question 14

Relationship circles- Circle 3

Answer 14

The circle of participation is connected with shared interests and a neighbourhood connection. In here goes people that your relatives are connected to like people they meet from clubs. work, committees.

Question 15

Relationship circles- Circle 4

Answer 15

The circle of exchange in connected with paid relationships. So people like your relatives doctor, dentist, window cleaner.

Question 16

3.2

Question 17

What is a communication chart?

Answer 17

They are used when a person chooses not to communicate with words. This allows people to understand the wants and needs of an individual.

Question 18

What is a decision making chart?

Answer 18

A tool used to break down decisions into easy sections to identify the importance and how best to support with making decisions. This helps with choice and control as the service user is able to think about choices being made and they are involved in the decision making process.