2.4.4 - Quality management

Question 1

Quality

Answer 1

Features of a product that allow it to satisfy customers’ wants and needs. It may refer to some standard of excellence

Question 2

Quality assurance

Answer 2

A method of working for businesses that takes into account customers’ wants when standardising quality. It often involves guaranteeing that quality standards are met.

Question 3

Quality chains

Answer 3

When employees from a series of links between customers and suppliers in business, both internally and externally.

Question 4

Quality circles

Answer 4

Groups of workers meeting regularly to solve problems and discuss work issues.

Question 5

Quality control

Answer 5

Making sure that the quality of a product meets specified quality performance criteria.

Question 6

Statistical process control

Answer 6

The collection of data about the performance of a particular process in a business.

Question 7

Total quality management (TQM)

Answer 7

A managerial approach that focuses on quality and aims to improve the effectiveness, flexibility and competitiveness of the business.