2.4.4 Quality Management

Question 1

Define quality control?

Answer 1

traditional method of checking to see if product are good enough to be sold

Question 2

What is quality control useful for?

Answer 2

manufacturing firms that may rely on unskilled workers

Question 3

Drawback of quality control?

Answer 3

staff don’t try and produce the best possible because it is checked by someone else

Question 4

Define quality assurance?

Answer 4

takes into account customers needs and employee involvement to improve quality

Question 5

What is benchmarking?

Answer 5

when a firm checks their quality against a firm with great standards

Question 6

What are quality circles?

Answer 6

groups of employees that meet to discuss how to improve quality and look to empower staff

Question 7

What is total quality management?

Answer 7

all employees are involved in quality control and take responsibility for teams work

Question 8

What is good about TQM?

Answer 8

gives business competitive adv

Question 9

What is Kaizen?

Answer 9

continuous improvement - focuses on small improvements rather than sudden change