2.4.4 Quality management Flashcards
1
Q
What is quality control?
A
A method of finding a poor quality product before it is sold to the consumer.
2
Q
What is quality assurance?
A
A commitment made by the business to ensure quality is maintained throughout the production process.
3
Q
What are quality circles?
A
A small group of workers who meet regularly to study and solve production problems.
4
Q
What is total quality management?
A
The aim where there are zero defects and complete customer satisfaction.
5
Q
What are the pros and cons of TQM?
A
Pros:
- Cost reduction.
- Increased customer satisfaction.
Cons:
- High costs to train staff.
- Can be difficult and time consuming.
