2.4.1 Personnel Management Flashcards
Deals with managerial function of estimating and classifying human resources requirements for meeting organizational goals through people at work and their relationships with each other
Personnel Management
Written statements that describe the duties, responsibilities, outcomes expected, qualifications needed and reporting responsibilities to co-workers and supervisor
a. Job Position
b. Job analysis
c. Job description
d. Interview and Selection process
c
A review of the job to be done and the work to be performed. Once this is completed a job description, performance analysis, training assessment and promotional criteria may be set
a. Job Position
b. Job analysis
c. Job description
d. Interview and Selection process
b
An interview is conducted to determine the best candidate for the position
a. Job Position
b. Job analysis
c. Job description
d. Interview and Selection process
d
Determination of a job position is done through an evaluation of instrument or job position analysis checklist.
a. Job Position
b. Job analysis
c. Job description
d. Interview and Selection process
a
A checklist should be used to ensure all pertinent issues are reviewed with the new employee to ensure complete understanding of the responsibilities of the position
a. Employee Orientation and training
b. Employee evaluation / annual review
c. Employee corrective action and discipline
d. Team building
a
This review should cover administrative policies, the general layout of the work environment, organizational policies, department and job duties, and an identified mentor to assist in the new employee training
a. Employee Orientation and training
b. Employee evaluation / annual review
c. Employee corrective action and discipline
d. Team building
a
Used to redirect the poor or inappropriate performance of a laboratory employee through specific goals and retraining.
a. Employee Orientation and training
b. Employee evaluation / annual review
c. Employee corrective action and discipline
d. Team building
c
Assessment and review of a worker’s job performance
a. Employee Orientation and training
b. Employee evaluation / annual review
c. Employee corrective action and discipline
d. Team building
b
Uses a skill set to bring members of different backgrounds and skill sets together for a common purpose
a. Employee Orientation and training
b. Employee evaluation / annual review
c. Employee corrective action and discipline
d. Team building
d
Uses strategies to improve the positive aspects of conflict and decrease the negative aspects of conflict, for improving the group outcome and improving learning and performance of the group
a. Conflict management
b. Customer service
a
It applies to internal and external customers
a. Conflict management
b. Customer service
b
What are the 3 Rs of Customer service?
Results
Relationship
Resource
