2.4) Resource Management) Quality Management

Question 1

Define Kaizen (Continous Improvement)

Answer 1

Kaizen involves a Business taking Continous Steps to Improve Productivity through the Elimination of all Types of Waste in the Production Process

Question 2

What Differentiates Kaizen from One-Off’s?

Answer 2

In Kaizen, changes are Small and Ongoing rather than Significant One-Off’s and are Constantly Reviewed to ensure that the Desired Positive Impact on Productivity is Achieved

Question 3

Name the Common Elements of Kaizen:

Answer 3

1) TQM

2) JIT Stock Management

3) Teamwork & Quality Circles

4) Zero Defects in Manufacturing

5) High Levels of Automation

6) High Levels of Cooperation between Workers and Management

Question 4

Finish the Sentence: Kaizen requires a…

Answer 4

Long-term Management Commitment to Change

Question 5

Define Quality Control:

Answer 5

Inspecting the Quality of Goods at the End of the Production Process

Question 6

Define Quality Assurance:

Answer 6

Inspecting the Quality of Goods Throughout the Production Process

Question 7

Define Quality Circles:

Answer 7

Groups of Workers that meet Regularly to solve Quality Problems identified in the Production Process

Question 8

Define Total Quality Management (TQM):

Answer 8

An Approach where Quality runs to the Core of Operations with every Worker responsible for Quality

Question 9

What are 2 Advantages of Quality Control?

Answer 9

• Quality Specialists are Employed to ensure Consistency
• A Cost-Efficient and Simple Method to ensure Goods are Fit for Purpose

Question 10

What are 2 Disadvantages of Quality Control?

Answer 10

• Lacks Focus on the Cause of Defects
• The Rejection of Finished Goods is a Significant Waste of Resources

Question 11

What are 2 Advantages of Quality Assurance?

Answer 11

• Focuses on the Cause of Defects so Future Issues may be Prevented
• Quality Issues are Identified Early so Products can be Reworked instead of Rejected

Question 12

What are 2 Disadvantages of Quality Assurance?

Answer 12

• Reworking may Lengthen the Production Process
• Staff Training and a Skilled Workforce is required which will Increase Labour Costs

Question 13

What are 2 Advantages of Quality Circles?

Answer 13

• Workers may be Motivated as they are Involved in Decision-Making
• Relevant and Focused Solutions are Likely as Workers are familiar with Processes

Question 14

What are 2 Disadvantages of Quality Circles?

Answer 14

• Management must Trust Worker’s Views and Solutions
• Meetings and Structures must be Arranged Regularly

Question 15

What are 2 Advantaves of Total Quality Management (TQM)?

Answer 15

• Quality in All Aspects reduces Waste and increases Efficiency
• A Culture of Constant Improvement may give Workers a Goal to work Towards

Question 16

What are 2 Disadvantages of Total Quality Management (TQM) ?

Answer 16

• All Workers must be Highly Committed and receive In-Depth, Continued Training
• Careful Monitoring and Control is usually Implemented which Infringes on Privacy