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Business theme 2 > 2.4 resource management > Flashcards

2.4 resource management Flashcards

1
Q

what are the 5 steps to resource management?

A
  1. design
  2. establishing the supply chain
  3. working with suppliers
  4. managing quality
  5. achieving high levels of efficiency
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2
Q

what is the process involved in step 1 design in resource management?

A

Starts by designing a product/ service to meet the needs/ desires of a particular type of customer

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3
Q

what is the process involved in step 2 establishing the supply chain in resource management?

A

where the collection of materials and parts are made into a final product. Also deciding on what is a waste of money - like production line errors leading to wastage or breakdowns due to faulty maintenance

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4
Q

what is the process involved in step 3 working with suppliers in resource management?

A

making sure all suppliers reach the business on time and when needed so that products can be sold

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5
Q

what is the process involved in step 4 managing quality in resource management?

A

providing quality means providing what the customer wants

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6
Q

With effective resource management it requires certain quality objectives, what are they:

A
  1. the product/ service must do what the customer has been promised
  2. it must arrive on time and in good condition
  3. it must last as long as the customer expects
  4. customer service should be effective
  5. after sales service should be effective too.
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7
Q

definition of enterprise resource planning (ERP):

A

planning that logs all of a firms costs, working methods and resources within a piece of software, this provides a model of the business that can be used to answer questions (such as what is needed for the Christmas period)

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8
Q

definition of supply chain:

A

the whole path from suppliers of raw materials through production and storage on to customer delivery

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9
Q

what are the 4 methods of production?

A
  1. batch production
  2. mass/ flow production
  3. job production
  4. cell production
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10
Q

what is batch production? (where could it be used)

A

where groups of items are made together. Each batch is finished before starting the next block of goods. For example this could be used in a bakery with loaves

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11
Q

Give 3 pros and 2 cons of batch production:

A 
pros - products are consistent
- lower capital costs
- met group orders easily
cons - time lost between batches
- need to keep stocks of raw materials
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12
Q

what is mass/ flow production? (where could it be used)

A

where identical, standardised items are produced in assembly line. For example this can be sued for manufacturing cars, using conveyor belts and robot arms

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13
Q

give 3 pros and 3 cons to mass/ flow production?

A

pros- high proportion of machines (no statutory rights)
- less workers salaries
- production costs lower as can be produced overnight/ at weekends
cons - production is inflexible
- workers come demotivated at lack of variation
- huge initial capital investment for equipment

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14
Q

what is job production? (where could it be used)

A

items are made individually and each item is finished before the next one is started. Its a unique production method which makes customised bespoke products. For example with designer dresses

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15
Q

give 2 pros and 2 cons to job production

A

pros - product high quality work
- producer meets individual customer needs - tailored requests
cons - labour is intensive
- cost of production of 1 unit is higher

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16
Q

what is cell production? (where could it be used)

A

Its a form of team working and ensures worker commitment as each cell is responsible for a complete unit of work. For example in technology

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17
Q

give 2 pros and 2 cons of cell production:

A

pros - workers become multiskilled

  • greater worker motivation as more responsibility and team work
  • May have to invest in new materials for cell production
  • may not allow a firm to use machinery as intensely as flow production
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18
Q

what 5 factors are there when deciding on the production method?

A
  1. demand
  2. type of product
  3. quantity
  4. skill required
  5. finance available
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19
Q

what is the calculation for productivity?

A

total output/ number of workers

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20
Q

give three ways which productivity can be improved:

A
  1. maximise capacity utilisation
  2. improve training
  3. machine/ staff/ investment increase
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21
Q

what are three pros and three cons of labour intensive production (human):

A 
pros- more people have jobs
- quality could be better
- charge higher price
cons - expensive to employ people
- takes longer to produce
- have to tell people what to - time consuming
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22
Q

what are 3 pros and 3 cons of capital intensive production (equipment/ machinery)

A

pros- less mistakes
- quick to produce lots
- high standard/ quality
cons - really expensive to install machines
- doesn’t employ many people at factories
- machines could fail and stop production immediately

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23
Q

what are 6 different types of economies of scale?

A
  1. networking economies of scale
  2. technical economies of scale
  3. marketing economies of scale
  4. managerial economies of scale
  5. financial economies of scale
  6. purchasing economies of scale
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24
Q

what are examples of diseconomies of scale? (4)

A
  1. poor communication
  2. co-ordination problems
  3. low motivation
  4. company comes too big too quickly and overtrade
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25
Q

what is the importance of productivity?

A

The output per employee is a very important measure of a firms performance. If the productivity increases then the labour cost per unit will fall

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26
Q

what 3 factors influence productivity?

A
  1. the level of investment in modern equipment
  2. the ability level of those at work
  3. improve employee motivation
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27
Q

Difficulties of increasing productivity:

A

Many managers don’t focus on productivity, many focus on profits or efficiency.

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28
Q

what are 3 factors influencing efficiency?

A
  1. level of wastage in the production process
  2. whether the right technology is being used
  3. whether managers have achieved the right balance between the variable factors that affect efficiency
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29
Q

barrier to entry definition:

A

factors that make it hard for new firms to break into an existing market

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30
Q

Gross domestic product definition:

A

the value of all the goods and services produced in a country in a year

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31
Q

job enrichment definition

A

giving people the opportunity to use their ability

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32
Q

lean production definition

A

focusing on minimising wastage of resources throughout the supply process

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33
Q

why does a capacity in a business change? (5)

A
  1. technology improvements with innovation
  2. trends
  3. demand
  4. price change
  5. seasonal
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34
Q

what is the calculation of capacity utilisation?

A

(actual capacity/ max capacity) x100

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35
Q

what are three ways a firm may measure the quality of operations?

A
  1. returning customers
  2. number of returned items/ products
  3. customer reviews
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36
Q

why is a returning customer a good measure of quality?

A

It shows that customers are likely to have enjoyed their previous visit and are becoming loyal to the brand

37
Q

Definition of capacity shortage:

A

The capacity of a business which isn’t enough in a given period

38
Q

Why does subcontracting help a business’ capacity utilisation problems?

A

It means the business can employ more people to get the job done so that the business can meet demand

39
Q

Definition of a non-standard order:

A

orders for products which a business doesn’t usually produce

40
Q

What are three ways a business can increase its capacity to supply the non standard order:

A
  1. improve technology used
  2. employ more workers
  3. Go to 100% capacity utilisation for a while
41
Q

Definition of capacity utilisation:

A

It measures a firms output levels as a percentage of the firms maximum output level

42
Q

Give 2 reasons why capacity is important:

A
  1. Difficult balance between using your factory capacity efficiently and having room to go higher with high orders
  2. capacity may need to be increased to meet demand and if it doesn’t it will lose market share. However a capacity increase can take years to develop so a business needs to be careful that it will actually be needed after that time
43
Q

what are 3 factors which capacity depends on:

A
  1. Quantity of buildings
  2. machinery
  3. labour available
44
Q

What are 3 risks of over-utilisation of capacity

A
  1. If demand rises further, you will have to turn it away, enabling competitors to benefit
  2. struggle to service machinery and train staff. this may be costly in the long term
  3. Employees feel demotivated and stressed as they are over worked
45
Q

what are 2 risks of under utilisation of capacity:

A
  1. fixed costs don’t change depending on output, then when under utilised fixed costs will become a huge burden
  2. Its inefficient
46
Q

what are 3 ways of improving capacity utilisation:

A
  1. increase in demand - marketing
  2. have some downtime for machinery - for maintenance
  3. rationalisation - reorganising in order to increase efficiency
47
Q

What are three ways a business can operate above full capacity:

A
  1. overtime
  2. employ more staff
  3. update technology
48
Q

what is the definition for downtime:

A

any period when machinery is not being used in production, some downtime is necessary for maintenance but too much may suggest incompetence

49
Q

excess capacity definition:

A

When there is more capacity than justified by current demand

50
Q

Definition of rationalisation:

A

reorganising in order to increase efficiency. This often implies cutting capacity to increase the percentage utilisation

51
Q

subcontracting definition:

A

where another business is used to perform or supply certain aspects of a firms operations

52
Q

What are the three types of stock?

A
  1. raw materials and components
  2. work in progress
  3. finished goods
53
Q

what are the four lines usually shown on a stock control chart, and what do they mean?

A
  1. stock levels - how they change over the time period
  2. Maximum stock level - shows the largest amount that the firm is willing/ able to hold
  3. re-order level - when stocks fall to this level, a new order will be sent to the supplier. it is reached before the delivery as the supplier will need some lead time
  4. minimum stock level - want to keep a min level so there is something to fall back on if supplies fail to arrive on time
54
Q

What four things can too much stock lead to?

A
  1. opportunity cost
  2. cash flow problems
  3. increased storage costs
  4. increased stock wastage
55
Q

what three things can too little stock lead to?

A
  1. lost orders if customer orders cannot be met
  2. worker downtime- delayed products from suppliers
  3. loss of the firms reputation
56
Q

what does lean production do?

A
  1. creates higher levels of labour productivity
  2. requires less stock, less factory space and less capital equipment than a mass producer of comparable size
  3. creates substantial marketing advantages - far less defects, improving quality and reliability for the consumer
57
Q

what is the definition of buffer stock?

A

the desired minimum stock level held by a firm just in case something goes wrong

58
Q

what is the definition of competitive advantage?

A

a feature that gives ones business an edge over its rivals

59
Q

what is the definition of competitiveness?

A

the extent to which a firm can stand up to or beat its rivals

60
Q

what is the definition of opportunity cost?

A

the cost of missing out on the next best alternative when making a decision

61
Q

what is the definition of stockholding cost?

A

the overheads resulting from stock levels held by a firm

62
Q

what are three methods of improving quality?

A
  1. quality control
  2. quality assurance
  3. total quality management
63
Q

what is another name for continuous improvement?

A

kaizen

64
Q

what are two elements to kaizen?

A
  1. most kaizen improvements are based around people and their ideas rather than investment in new technology
  2. Each change on its own may be of little importance, but if hundreds of small improvements are made the cumulative effects can be substantial
65
Q

why should a business hold high levels of stock? (4)

A
  1. if there’s a problem with the supplier, the business will still have stock (buffer stock)
  2. meet demand
  3. bulk buying - benefit from economies of scale
  4. if there’s a cash flow problem, they can hold off buying a product for a while until the flow is resolved.
66
Q

What is the overall objective to stock control charts?

A

is to maintain stock levels so that the total costs of holding stocks are minimised

67
Q

what are two effects of stock out?

A
  1. lower revenue as no produce can be sold

2. lower customer satisfaction

68
Q

what is the quality control definition?

A

a system of maintaining standards in manufactured products by testing a sample of the output produced against what was required. it is checking the product for faults, they can either test every product, samples from a batch or random samples

69
Q

what are two advantages of quality control?

A
  1. inspection helps faulty products from reaching the markets and therefore preventing negative reviews or complaints
  2. helps find wide spaced problems from across the organisation
70
Q

what are two disadvantages of quality control?

A
  1. individuals who produced the work aren’t encouraged to take responsibility if there is a fault
  2. rejected products are expensive for the business as they have paid the full cost of production but may not be able to sell it.
71
Q

what is the definition quality assurance?

A

The process which ensures production quality meets the requirements of customers. its approach is to achieve quality the first time with little room for mistakes, known as the zero defect approach

72
Q

what are two advantages of quality assurance

A
  1. costs are reduced as there is less wastage as products are constantly checked
  2. help improve worker motivation as they have more ownership and recognition for their work
73
Q

what are two disadvantages of quality assurance?

A
  1. can be expensive as workers constantly test their products so produce less
  2. takes lots of time to complete
74
Q

what is the definition of a quality circle?

A

when groups are brought together to identify potential improvements. its a management technique which uses employees to solve problems related to their own job

75
Q

what are two advantages of quality circles?

A
  1. increased employee motivation as they help solve problems and are listened to with their ideas
  2. increased team work
76
Q

what are two disadvantages of quality circles?

A
  1. could be conflict with two opposing ideas

2. may not come up with any ideas and so could be time wasting

77
Q

what is total quality management?

A

a method of ensuring quality where everyone in the business is committed to achieving quality. it means the quality is being checked at every stage of the production process so employees check their own work

78
Q

what is quality benchmarking?

A

Its a general approach to business improvement based on best practice in the industry. it enables a business to identify where it falls short of the current best and determine what action is required. If its done correctly then it can provide a useful quality improvement target for a business

79
Q

Give two reasons why quality management is important?

A
  1. higher quality adds value

2. ensure all products have the same quality for consumers

80
Q

what is the importance of quality to a consumer? (2)

A
  1. customer loyalty - repeat purchase

2. so they don’t return it - expensive

81
Q

why has there been an increase in awareness about the importance of improving quality? (2)

A
  1. research and development

2. innovation in technology

82
Q

What are two marketing advantages coming from quality reputation?

A
  1. more loyal customers

2. larger market share

83
Q

what are the four stages of quality management?

A
  1. measure quality
  2. set objectives
  3. planning decisions
  4. implement the strategy
84
Q

what are the costs involved in quality problems in a business? (3

A
  1. wastage
  2. recall of products
  3. bad reputation
85
Q

what is the definition for competitiveness?

A

the extent to which a firm can stand up to or beat its rivals

86
Q

what is the definition of right first time?

A

avoiding mistakes and therefore achieving high quality with no wastage of time or materials

87
Q

what is the definition of a trade off?

A

accepting less of one thing to achieve more of another

88
Q

what is the definition of zero defects?

A

eliminating quality defects by getting things right first time

Business theme 2 (12 decks)

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