2.4. Quality Management Flashcards
1
Q
A
2
Q
What is quality?
A
The features of a product or service that allow it to satisfy customers wants and needs
3
Q
Why’s poor quality a problem?
A
Expensive- due to cost of waste, refunds and replacement
Damaged brand image - if people perceive a product to be poor quality they won’t but it or other products from the company
4
Q
A
