2.4 quality management

Question 1

quality

Answer 1

extent to which a product meets consumers requirements

Question 2

importance

Answer 2

achieve desired q> meet needs> fit for purpose> imp c satisfaction> differentiate added value> charge premium

Question 3

methods to achieve quality

Answer 3

clear understanding of needs, invest tech, train employees, process to adopt quality, achieve quality award, inv staff to manage quality, high q suplliers

Question 4

difficulties and conseq

Answer 4

pov of quality constantly changes= recall exp
successful slip q= damage rep
improve= naturally oppose by work= sued by cons for q
measuring diff and exp

Question 4

comp adv

Answer 4

q adds value= high lev brand> premium>high satisfaction
subjective and unique so continually improve to maintain
high repeat purchase and long prod cycle

Question 5

q assurance

Answer 5

righ first time, built throughout process and every emp resoponsible

Question 5

quality circles

Answer 5

volunteers to discuss about issues or opp to improve quality
suggest, recommend, feedback
increased employee ppt

Question 6

q control

Answer 6

about product, identifies faults, checked end process so spec role 1p

Question 7

TQM

Answer 7

priority throughout and everyones responsisbility
q chain= each indv preceding link
qpolicy= high q mainatined
controls= gurantee q
teamwork= solve and identify
customer pov= feedback to improve process and prod

Question 8

kaizen

Answer 8

continious impvt of small change and cum impvt
continually identify opp

Question 9

pro

Answer 9

achieve op obj, comp adv, low unit costs,rep, motivated wforce

Question 10

con

Answer 10

invest training, new systems, good supplier relations, review reg,reluctance of emp to adapt