2.4) Quality Control Flashcards
Why is quality control important in QA activities?
Because the quality of software products depends on the quality of QA activities, which must be continuously observed and adjusted.
What does “control” mean in the context of quality control?
Continuous observation of process and product quality, reacting to changes by adjusting QA specifications and testing QA quality.
How do findings from quality control influence QA?
They affect quality planning specifications and guidelines, which define specific QA activities, techniques, and methods.
What is Total Quality Management (TQM)?
A management principle where all employees are involved in quality control, aiming for high product quality and long-term business success through customer satisfaction.
How does TQM differ from traditional quality management approaches?
TQM involves all employees in quality control, not just specific roles.
Who decides on the quality level achieved in TQM?
The customer.
Is TQM based on a standard process or standard activities?
No, it is a principle for designing organizations and processes.
Name the six principles of TQM.
- Customer orientation
- Quality priority
- Responsibility of all employees
- Continuous improvement
- Internal customer-supplier relationship
- Process orientation
What is the Principle of Customer Orientation?
Quality is determined by customer perception; developers must understand customer requirements and needs.
What is the Principle of Quality Priority?
Processes must be executed as defined; tasks are done right from the beginning to avoid rework and waste.
What is the Principle of Responsibility of All Employees?
Every employee is jointly responsible for quality; managers must support error-free work and manage quality-focused processes.
What is the Principle of Continuous Improvement?
Quality should be continuously improved through small, ongoing steps; everyone can identify and suggest improvements.
What is the Principle of Internal Customer-Supplier Relationship?
Internal services mimic external customer-supplier models; team performance is measured by internal customer satisfaction.
What is the Principle of Process Orientation?
Errors are seen as process weaknesses; reviewing products is also a review of process quality.
