2.4 motivation and demotivation

Question 1

Motivation

Answer 1

Describes the factors that arise, maintainand channel behaviour towards a goal

Question 2

Intrinsic motivation

Answer 2

Occurs when people engage in an activity out of their own desire

Question 3

Extrinsic motivation

Answer 3

Occurs when people engage in an activity because of the benefits and rewards associated with the activity

Question 4

Absenteeism

Answer 4

Absent from work without a good reason

Question 5

Three motivation theories

Answer 5

Taylor (scientific management)
Maslow (hierarchy of needs)
Herzberg (motivation - hygiene theory)

Question 6

4 steps of taylorism

Answer 6

1. study the work process to determine the most efficient production methods
2. observe and time the best workers in these methods
3. train the remaining workers to the same standard
4. implement differential pay rates and close supervision to increase productivity

Question 7

who was taylor and what did he believe

Answer 7

engineer, 1856 to 1917; people workers for only one reason, money + managers role was to maximise efficiency + motivation was either incentive or threat + it was all about control

Question 8

maslows hierarchy of needs

Answer 8

biological and physiological needs → security needs → social needs → esteem needs → self-actualization