2.3.3 Managing Quality

Question 1

What does “managing quality” mean?

Answer 1

Employing a system in order to control the quality of a product or service

Question 2

What does “quality control” mean?

Answer 2

Quality control is a system of inspection to try to make sure customers do not experience a poor quality product or service. This is done by a quality controller who throws out low quality products.

Question 3

Advantage of quality control?

Answer 3

Quality control means that all products will be defect free, meaning less returns will have to be processed.

Question 4

Disadvantage of quality control?

Answer 4

Causes lots of products to be thrown out by the quality controller at the end of the line, resulting in less overall products for sale.

Question 5

What does “quality assurance” mean?

Answer 5

Quality assurance is making individuals responsible for quality in hope that over time better results will be achieved.

Question 6

Advantage of quality assurance?

Answer 6

Less wastage if the system works correctly.

Question 7

Disadvantage of quality assurance?

Answer 7

Relies on the individuals to do their job properly, no guarantee of quality

Question 8

Advantage of providing a quality product?

Answer 8

Customers will be happy with the product, increasing customer loyalty and henceforth boosting sales.