2.3.3 Managing Quality

Question 1

What does “managing quality” mean?

Answer 1

Choosing the right method for achieving high-quality results, then supervising what workers actually do, day by day.

Question 2

What does “quality control” mean?

Answer 2

Putting measures in place to check that the customer receives an acceptable level of quality.

Question 3

Advantage of quality control?

Answer 3

Eliminates the fault or defect before the customer receives it, so better customer satisfaction.

Question 4

Disadvantage of quality control?

Answer 4

It does not prevent waste of resources when products are faulty.

Question 5

What does “quality assurance” mean?

Answer 5

Every employee that is involved in the production process is responsible for the quality of the product.

Question 6

Advantage of quality assurance?

Answer 6

Leads to zero defects

Question 7

Disadvantage of quality assurance?

Answer 7

Increased staff costs due to more training.

Question 8

Advantage of providing a quality product?

Answer 8

Can charge premium prices