2.3.3 Managing Quality

Question 1

What does “managing quality” mean?

Answer 1

Quality management ensures that an organization, product or service consistently functions well.

Question 2

What does “quality control” mean?

Answer 2

Quality control is a system of inspection to try and make sure that customers don’t experience a poor quality product or service.

Question 3

Advantage of quality control?

Answer 3

Quicker method of achieving quality.

Question 4

Disadvantage of quality control?

Answer 4

Too late to correct errors once made.

Question 5

What does “quality assurance” mean?

Answer 5

Every employee that is involved in the production process is responsible for the quality of the product.

Question 6

Advantage of quality assurance?

Answer 6

Leads to zero defects.

Question 7

Disadvantage of quality assurance?

Answer 7

Increased staff costs.

Question 8

Advantage of providing a quality product?

Answer 8

Can charge premium prices / Strengthen the brand.