2.3.3 managing quality Flashcards
1
Q
What is quality control?
A
The product is tested for quality at the end of the production process
2
Q
what is quality?
A
A product or service that meets the standards set by customers.
3
Q
What is quality assurance?
A
Every employee that is involved in the production process is responsible for the quality of the product.
4
Q
What does “managing quality” mean?
A
the process of inspecting products and services to ensure that what customers receive is of a high standard
5
Q
What is an advantage of quality control?
A
lower staff costs
6
Q
What is a disadvantage of quality control?
A
increases unit cost
7
Q
What Is an advantage of quality assurance?
A
less waste
8
Q
What is a disadvantage of quality assurance?
A
more time consuming
