2.3.3 Managing Quality

Question 1

What does “managing quality” mean ?

Answer 1

Ensuring products/services consistently meet standards.

Question 2

What does “quality control” mean ?

Answer 2

Inspecting products at the end of production making sure they meet standards

Question 3

Advantage of quality control?

Answer 3

Maintains consistent product quality, ensures customers are satisfied

Question 4

Disadvantage of quality control?

Answer 4

Costly, time -consuming

Question 5

What does “quality assurance” mean?

Answer 5

All employees involved in the production are responsible for the quality of a product

Question 6

Advantage of quality assurance?

Answer 6

Reduces waste and production costs.

Question 7

Disadvantage of quality assurance?

Answer 7

Can be time consuming, expensive

Question 8

What does “Business culture” mean?

Answer 8

Shared values and practices within an organization.

Question 9

What is a warranty?

Answer 9

Promise to repair or replace a product within a certain period.

Question 10

Advantage of providing a quality product?

Answer 10

Enhances customer satisfaction and loyalty.