2.3.3 Managing Quality

Question 1

What is quality control?

Answer 1

The product is tested for quality at the end of the production process. If it wasn’t the right quality, the product would be scrapped

Question 2

What is an adv of quality control?

Answer 2

Quicker method to achieve quality

Question 3

What is a disadv of quality control?

Answer 3

Too late to correct errors once product is made

Question 4

What does managing quality mean?

Answer 4

Ensuring that the product is fit for purpose

Question 5

What is quality assurance?

Answer 5

When every single stage of the production line checks the quality to ensure a high standard

Question 6

What is an adv of quality assurance?

Answer 6

Less products need to be thrown out as the product won’t be passed on unless it is perfect

Question 7

What is a disadv of quality assurance?

Answer 7

The quality culture takes time to build and staff need to be retrained

Question 8

What does business culture mean?

Answer 8

The general attitudes and
behaviours among staff within a workplace.

Question 9

What is a warranty?

Answer 9

A system made by a business ensuring a full refund for the customer if the product isn’t up to the right quality or if it breaks

Question 10

Advantage of providing a quality product?

Answer 10

Less refunds will need to be given due to broken products so revenue can remain higher leading to more profit