2.3.3 Managing Quality Flashcards
What is Quality
A product or service which meets the standard set by customers. In other words, it is fit for purpose
What is Quality Control?
The product is tested for quality at the end of the process. If the product didn’t meet a certain standard,it ould be reworked or thrown away
Advantage of Quality Control
Quciker method of achieving quality, Lower staff costs
Disadvantage of Quality Control
Too late to correct errors
What is Quality Assurance?
Every employee that is involved in the production process is responsible for the quality of the product
What are Quality Marks
If businesses meet certain standards, they can be awarded quality marks which can be put on their products.
Advantage of Quality Assurance
Leads to zero defects
Disadvantage of Quality Assurance
More time consuming
What does “Business Culture” mean?
Business Culture is a shared set of workplace beliefs, values, attitudes, standards, purposes and behaviors
What is a Warranty
A warranty is a written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary within a specified period of time.
Advantage of providing a Quality Product
Customer satisfaction,Better reputation
