2.3.3 Managing Quality Flashcards
What does “Managing Quality” mean?
A set of management principles that places quality at the heart of everything a business does.
What does “Quality Control” mean?
The process of inspecting products and services to ensure that what customers receive is of a high standard.
One Advantage of Quality Control
It helps improve customer satisfaction by consistently delivering quality products or services.
One Disadvantage of Quality Control
Only identifies faults at the end of production.
What does “Quality Assurance” mean?
A process of carrying out quality checks at specific stages during the production process.
One Advantage of Quality Assurance
Reduces the amount of defects.
One Disadvantage of Quality Assurance
Increases maintenance costs.
What does “Business Culture” mean?
Business Culture refers to the accepted attitudes and practices of staff at a workplace.
What is a Warranty?
Warranty is the guarantee by the manufacturer that it will repair any faults in a product for a specified period of time - often one year.
