2.3.3 Managing Quality Flashcards
What does “quality control” mean?
Quality control is a system of inspection to try to make sure that customers dont experience a poor quality product or service.
Advantage of quality control?
Better reputation for the business.
Disadvantage of quality control?
If a product is faulty it can slow down production.
What does “quality assurance” mean?
A process of carrying out quality checks at specific stages during the production process.
Advantage of quality assurance?
Reliability of products for customers.
Disadvantage of quality assurance?
Time-consuming and complex process which means messing up can mess up production.
Advantage of providing a quality product?
The business can charge a premium price and make more sales.
What does “managing quality” mean?
The act of overseeing all activities and tasks needed to maintain a desired level of excellence.
