2.3.3 Managing Quality

Question 1

What does “quality control” mean?

Answer 1

Quality control is a system of inspection to try to make sure that customers dont experience a poor quality product or service.

Question 2

Advantage of quality control?

Answer 2

Better reputation for the business.

Question 3

Disadvantage of quality control?

Answer 3

If a product is faulty it can slow down production.

Question 4

What does “quality assurance” mean?

Answer 4

A process of carrying out quality checks at specific stages during the production process.

Question 5

Advantage of quality assurance?

Answer 5

Reliability of products for customers.

Question 6

Disadvantage of quality assurance?

Answer 6

Time-consuming and complex process which means messing up can mess up production.

Question 7

Advantage of providing a quality product?

Answer 7

The business can charge a premium price and make more sales.

Question 8

What does “managing quality” mean?

Answer 8

The act of overseeing all activities and tasks needed to maintain a desired level of excellence.