2.3.3 Managing Quality Flashcards
1
Q
managing quality
A
Choosing the right method for
achieving high-quality results, then supervising what
workers actually do, day by day.
2
Q
“quality control
A
Putting measures in place to check
that the customer receives an acceptable level of
quality.
3
Q
Advantage of quality control?
A
improves customer satisfaction
4
Q
Disadvantage of quality control?
A
increases costs
5
Q
quality assurance
A
a process of carrying out quality checks at specific stages during the production process.
6
Q
Advantage of quality assurance
A
can help with reliabilty and reduce a loss through returns
7
Q
Disadvantage of quality assurance
A
increases costs
8
Q
Advantage of providing a quality product
A
customer loyalty
