2.3.3 Managing Quality

Question 1

What does “managing quality” mean?

Answer 1

Quality management is the act of overseeing all activities and tasks that must be accomplished to maintain a desired level of excellence

Question 2

What does “quality control” mean?

Answer 2

Quality control means how a company measures product quality and improves it if need be

Question 3

Advantage of quality control?

Answer 3

It helps improve customer satisfaction by consistently delivering quality products or services, reducing wastage of resources and increasing efficiency and profits for the company.

Question 4

Disadvantage of quality control?

Answer 4

It does not prevent waste of resources when products are faulty.

Question 5

What does “quality assurance” mean?

Answer 5

the maintenance of a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production.

Question 6

Advantage of quality assurance?

Answer 6

Quality assurance helps a company create products and services that meet the needs, expectations and requirements of customers.

Question 7

Disadvantage of quality assurance?

Answer 7

May create a bureaucratic and rigid system.
Can be difficult to measure the effectiveness of quality assurance.

Question 8

Advantage of providing a quality product?

Answer 8

If a business has a product or service that gains a good reputation for being of high quality, the business can charge a premium price and make more sales.