2.3.3 Managing Quality

Question 1

Quality

Answer 1

A product or service which meets the standards set by customers, in other words it is fit for purpose

Question 2

Advantages of Quality Product

Answer 2

Can charge premium price, strengthens brand and can give USP.

Question 3

Quality Control

Answer 3

The product is tested for quality at the end of the production process. IF the product didn’t meet a certain standard, it would be reworked or thrown away.

Question 4

Advantages of Quality Control

Answer 4

Quicker method of achieving quality, lower staff costs as they don’t need training to check product along production process.

Question 5

Disadvantages of Quality Control

Answer 5

Too late to correct errors, products have to be destroyed, increased unit costs.

Question 6

Quality Assurance

Answer 6

Every employee that is involved in the production process is responsible for the quality of the product.

Question 7

Advantages of Quality Assurance

Answer 7

Leads to zero defects, less waste and employees feel more involved

Question 8

Disadvantages of Quality Assurance

Answer 8

More time consuming, higher staff costs as they need training to check products