2.3.3 Managing Quality

Question 1

What does “managing quality” mean?

Answer 1

Businesses have 2 ways of managing quality
Quality control
Quality Assurance

Question 2

What does “quality control” mean?

Answer 2

The product is tested for quality at the end of the production process.If the product didn’t meet a certain standard it would be reworked or thrown away.

Question 3

Advantage of quality control?

Answer 3

Focuses on identifying faulty goods
Identifies and fixes problems and faults
Faster production
Maintain good reputation
lower staff costs

Question 4

Disadvantage of quality control?

Answer 4

too late to correct errors once a product has been made
Products have to be destroyed and this is wasting cash and is bad for the environment
Increase unit costs

Question 5

What does “quality assurance” mean?

Answer 5

Every employee that is involved in the production process is responsible for the quality of the product.

Question 6

Advantage of quality assurance?

Answer 6

less returns
leads to 0 defects
less waste(better for environment)
employees more involved in production process

Question 7

Disadvantage of quality assurance?

Answer 7

More time consuming
Increased staff costs due to more training.

Question 8

Advantage of providing a quality product?

Answer 8

Lower return rates
Higher personal satisfaction
Less complaints
Higher customer satisfaction
Better brand image