2.3.3 Managing Quality

Question 1

What does “managing quality” mean?

Answer 1

A set of management principles that places quality at the heart of everything a business does

Question 2

What does “quality control” mean?

Answer 2

The product is tested for quality at the end of the production process. If it did not meet a certain standard it would be thrown away.

Question 3

Advantage of quality control?

Answer 3

Quicker and lower staff costs.

Question 4

Disadvantage of quality control?

Answer 4

Increases unit cost and too late to correct errors.

Question 5

What does “quality assurance” mean?

Answer 5

Every employee is involved in the production process and is responsible for the quality of the product.

Question 6

Advantage of quality assurance?

Answer 6

Lower unit costs, 0 defects, less waste, employees feel more valued.

Question 7

Disadvantage of quality assurance?

Answer 7

Less efficient, high working cost.

Question 8

Advantage of providing a quality product?

Answer 8

Customer will be more likely to purchase from your business.