2.3 business Flashcards

1
Q

Batch production

A

producing a limited number of identical products

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2
Q

Flow production

A

continuous production of identical products, which gives scope for high levels of automation

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2
Q

job production

A

one-off production of a one-off item for a single customer

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3
Q

Bar Gate Stock Graph

A

A diagram to show changes in the level of stock over time

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4
Q

Productivity

A

a measure of efficiency, usually output per person per tome period

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5
Q

Buffer

A

The minimum stock level held at all times to avoid running out

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5
Q

JIT

A

An inventory-management approach in which supplies arrive just when needed for production or resale

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6
Q

automation

A

using machines that can operate without people

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6
Q

Stock

A

Items held by a firm for use or sale

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6
Q

flexibility

A

the ability to switch quickly and easily from one task to another

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7
Q

procurement

A

the process of managing a businesses major purchases from raw materials to delivery vans

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7
Q

Successful production

A
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8
Q

customer engangment

A

The relationship between the business and the customer that puts the customer’s requirements at the centre of the operation to build brand loyalty.

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8
Q

post - sales - service

A

getting the customer’s opinion or input

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8
Q
A
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9
Q

customer feedback

A

getting the customer’s opinion or input

10
Q

product knowledge

A

how well staff know all the features of a product and the service issues surrounding the product

11
Q
A
12
Q
A
13
Q
A
14
Q
A