214 Quality Of Life & 213

Question 1

1. What makes a chronic 311 call

2. How many calls do you have to prioritize a QOL condition?

Answer 1

1. 5 or more calls in 28 period

2. 5 or more in 8 hour period

Question 2

Umos give back final of 311 to who?

Answer 2

Gives back final of 10-61 to central & desk officer.

Question 3

NCO sgt duties for 311

Answer 3

Daily call back for 311 complaints
Document all call backs ( at least 2 attempts)
Initiate follow up & confer with sol

Establish list of chronic in 28 period post at the desk ( update weekly)

Question 4

Who to notify for emergency plan abc

Desk officer

Answer 4

CO & all units in command

Borough and each hour after

Operation if person need shelter or emergency transportation.