2.1 Technology Flashcards
What are the four functional areas of business?
eg HR
Business operations, human resources, marketing, finance
What is an intranet?
Communication networks which can only be accessed by an organisations employees
What is ICT and what does it stand for?
Information and communications technology - computing and communications systems a business may use to exchange information with stakeholders
What is an extranet?
Communication network which can be accessed by different organisations
What is an example of information exchanged with stakeholders through ICT?
- Prices and product details (customers)
- resources required (suppliers)
- customer needs and complaints ideas and - suggestions (employees)
What impact does ICT have on a business?
- Employees can work from home connected through the intranet which increases profits due to lowered costs
- Employees working from home may be isolated
- Different ways of collecting, storing and analysing information
What are the benefits of ICT?
Allows the business to reduce costs and improve quality, efficiency, and competitiveness
What are the disadvantages of ICT
- Costs in purchasing technology and training staff how to use it
- May result in redundancy
What is a software robot?
Advanced computer program that can operate a range of administrative activities previously carried out by employees
What is cloud computing?
Delivery of specialist computing services, such as the storage of very large amounts of data, provided by businesses using the internet
What are the uses of ICT?
- Storing data
- Producing business documents
- Designing
- Communication
- Stock control and distribution systems
- computerised production methods
What does e commerce mean?
Electronic commerce - the act of buying or selling a product using an electronic system such as the internet
What does m commerce mean?
mobile commerce - buying or selling products through wireless handheld devices such as phones
What types of sales using electronic systems does e commerce include
- Selling to customers or other businesses using their websites
- Individuals selling to other people directly through websites such as ebay
What products can be bought using e commerce?
- Goods like food and clothing
- Digital products like audio books, music and Tv programmes
- Services like car and home insurance
- Entertainment like festival or flight tickets
What are some examples of e commerce businesses?
Amazon, boohoo, ebay, gym shark
What are the advantages of E commerce - Electronic Commerce?
- Reduces cost
- Reduces risk
- Larger amount of potential customers
- Increased impulse ordering (good that are ordered quickly because people suddenly want them)
What are the disadvantages of e commerce?
- More competition
- Need employees with skills in e commerce
- Site can break down or be hacked
- Customers need to wait for products and pay for delivery
What are the advantages of m commerce?
- Convenient for busy customers
- Easily integrate marketing and sales
- Segmentation market
- Success measures for promotion campaign
- Scarcity selling
- Integrates well with traditional retailers
- Direct communication
- Meet customer needs
- Supports changing lifestyle
What are the disadvantages of m commerce?
- Requires technological literacy
- Cost of creating an app
- Fraud and security concerns
- Competition
- Needs to be responsive, secure and easy to use
What is digital communication?
The transmission of information electronically between computing devices
What is webchat?
Simple means of communicating in real time, using only web browsers like Firefox and Microsoft edge
What are apps?
Pieces of software designed for a specific purpose and for use on smartphones and tablets
What is social media?
Methods of online communication such as websites and apps. They share info and help develop professional contacts
What are telesales?
Sales completed over the telephone.
What are the different forms of digital communication?
- text
- Webchat
- teleconferencing and video conferencing
- apps
- social media
What are the advantages of the cloud?
- Cheap
- Innovative as updates mean latest technology
- Accessible
- Little maintenance
What are the disadvantages of the cloud?
- Dependent of vendor and internet connection
- Accessibility means vulnerability
- Customizations or add-ons can be costly
- Technical support is reliant on vendor or third party partner for issue resolution
