2.1 Code of Conduct: Chapters Flashcards
Who is the Code of Conduct for - only private, or in-house too?
Both
What parts of CoC are mandatory?
Outcomes and Principles
Who is CoC binding on?
Non-lawyers (e.g. manager of ABS) and lawyers
What parts of CoC are not mandatory
IB
What Principle takes precedence if conflict
One that best serves public interest
What does ‘you’ include
Both firm and individual S
Three things to do if new client/instructions
Conflicts check, CCL and CDD (if MLR applies)
What Principle is most important for Chapter 1: Client Care
P(5) (proper standard of service)
3 things to consider before accepting new instructions
CDD may be needed, cannot breach law/CoC, and must know who client is
What should S do if instructions from 3rd on behalf of company
BM to check authorised
Is CCL mandatory?
No, but helps achieve Outcomes
What helps to achieve O(1.3)
Include paragraph in CCL informing client of potential need to cease acting if e.g. CoI
What must client be told in CCL
Regulation, sufficient info to make informed decisions, continuous estimate of costs, day-to-day supervisor, and responsibilities
What to do re: CCL if client established
Annual CCL + confirm instructions if new matter
What should S explain to client for costs
Hourly rates, disbursements, potentially may have to pay other side’s costs, plus VAT etc.
What should S consider re: costs to help client make informed decision
If outcome justifies cost, how fees will be calculated, and VAT + disbursements on top of fees
What must clients be told about regulation
Firms authorised and regulated by SRA
How must complaints procedure be set out and told to client
In writing and given at outset
Must inform client’s right to complain to who
Legal Ombudsman
What Principle is most relevant when terminating retainer
P(6) maintaining public trust
What is the general rule on ceasing acting for client
Only when matter complete
What does S need to cease acting for client
Good reason
Example of good reason to cease acting for client
Failing to pay bills or breach of CoC
Principle most relevant to Chapter 2, equality and diversity
P(9), encourage equality of opportunity and respect for diversity
Who has the main responsibility for complying w/ Chapter 2
Managers and partners
Can the firm priorities obligations (e.g. beliefs) to employees over Os to clients?
No
What is the basic rule under Chapter 2?
Do not discriminate unlawfully, and respect diversity